Corporate Support Administrator

Countrywide LPG Limited; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading energy provider in Leicester is seeking a Corporate Support Administrator to manage administration and national order processing for customers. The role requires excellent communication skills, ability to prioritize tasks, and a proactive mindset. Join us to make an impact in a supportive environment with numerous growth opportunities and comprehensive benefits.

Benefits

Discretionary Bonus

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

25 holidays plus bank holidays

Enhanced Family Friendly Leave

Qualifications

• Proven customer service experience with a positive, solution-focused approach.
• Strong organizational skills to prioritize tasks effectively.
• Ability to work independently as well as part of a team.

Responsibilities

• Provide administration and national order processing for external customers.
• Support the wider business and sales function at Flogas.

Skills

Customer-focused communication

Confident assertiveness

Accuracy and quality assurance

Positive customer service

Task prioritization

Numeracy and literacy

Decision-making

Flexible mindset

Ethical work approach

Independent work

Self-motivation

Experience with administrative processes

Proficiency in Microsoft Office

Excellent communication skills

Tools

Microsoft Excel

Microsoft Word

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers.

How you’ll power our business as a Corporate Support Administrator

As a Corporate Support Administrator, you will be responsible to provide administration and national order processing for external customers and to provide support to the Flogas Britain wider business and sales function.

Here at Flogas, we may have a fossil fuels background, but we’re working towards delivering 100% renewable energy to our customers by 2040. We’re already supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas. We’re also developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving new bio-fuels and renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

What We’ll Need From You

• Customer-focused and can communicate clearly and confidently with customers and colleagues at all levels.
• Confident and assertive, can vocalise own/departments point of view in a non-aggressive nature.
• Ensures work is completed with a high level of accuracy and quality.
• Customer Service: Provides a positive, solution-focused experience, ensuring customer needs are met.
• Effectively prioritizes tasks and meets deadlines in a structured manner.
• Ability to demonstrate numeracy and literacy skills.
• Ability to make decisions within designated agreed levels of authority.
• Approaches challenges with a flexible mindset and a proactive attitude.
• Works ethically, respecting the needs of both the business and its customers, while contributing effectively to a team environment.
• Able to work independently while knowing when to seek support.
• Always have a flexible working approach and be able to convey a positive attitude to staff and customers.
• Self-motivated.
• Ability to work autonomously.
• Experience with administrative processes that require accuracy, efficiency, and adherence to deadlines.
• Proficient working knowledge of Microsoft Office, including intermediate Excel and Word.
• Excellent communications and customer service skills (written and verbal).

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.