Corporate Receptionist

JLL; East Midlands; On-site; GBP 20,000 - 26,000; Full time

Job summary

A global real estate services firm is seeking a dedicated Corporate Receptionist to provide exceptional customer service in Derby. The role involves welcoming visitors, managing security procedures, and supporting various operational tasks to enhance workplace experience. Ideal candidates possess strong stakeholder management skills and a background in front-of-house environments. Flexibility is crucial as the position may require covering multiple sites. Join our team to make a significant impact in a collaborative atmosphere.

Qualifications

• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
• Ability to build positive relations with colleagues, guests and clients.
• Excellent written and oral communication skills.

Responsibilities

• Provide exceptional levels of customer service.
• Act as a meet and greet in the main reception.
• Ensure all visitors are recorded onto site.
• Process room booking and video conference requests.
• Support Emergency Evacuation procedures.

Skills

Exceptional customer service

Strong stakeholder management

Attention to detail

Team player

Proficient in Microsoft Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Corporate Receptionist (Mobile)

Based – Raynesway, Derby

Hours – 40hrs Monday to Friday. Between 7am-4pm.

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Purpose

A highly self‑motivated and passionate team player with a great attention to detail. The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls‑Royce across multiple sites. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.

You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community‑based initiatives.

This role requires flexibility to provide cover across multiple sites during colleagues' annual leave and sickness absence, ensuring continuity of service delivery and maintaining consistent standards of client care. The successful candidate will adapt readily to different site requirements and work collaboratively to support team members across various locations as business needs dictate. While the standard working week is 40 hours, occasional overtime may be required to meet operational demands. Additionally, covering multiple sites within a single day is sometimes necessary to ensure comprehensive service delivery across all locations.

In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.

The flexibility requirement has been integrated as a dedicated paragraph to emphasize its importance while maintaining the flow of the existing content.

What this job involves

• To provide exceptional levels of customer service.
• To act as a meet and greet in the main reception.
• To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
• Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
• To process room booking and video conference requests and issue support documentation to relevant departments.
• Produce monthly statistics of utilisations
• Process guest WIFI user requests via the online system.
• Support Emergency Evacuation procedures – responsible for taking the lead in the management of Emergency Evacuations.
• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
• Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
• Make decisions and communicate with anyone working in the building outside of core business hours.
• Process incoming and outgoing mail and courier items.
• Manage the site stationery supplies.
• Raise work requests through our system for maintenance and cleaning.
• Manage bookings for visitor car parking spaces for the facility.
• Work as part of a flexible team to provide reception and meeting room support.
• Carry out basic administration tasks to support the business.
• To support the review of procedures and processes.
• Ensure that performance is compliant with agreed SLA.
• To put forward any suggestions/initiatives.
• To work as part of a team to deliver a first class service within the facility
• To support the Service Level Agreement by ensuring that all Site Support activities are carried out effectively
• To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
• Ensure all meeting spaces are set to a defined standard
• To ensure all customer requests are dealt with efficiently and effectively

Person Specification

• Flexible and proactive
• Passionate about exceptional customer service.
• Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
• Ability to build positive relations with colleagues, guests and clients.
• Able to interact with all levels of personnel, including Senior Executives within the client organisation.
• Able to work off their own initiative and with minimal direction.
• Confidently able to manage emergency situations and make decisions as required.
• Strong team player with a commitment to support their colleagues.
• Excellent written and oral communication skills.
• Exceptionally organised and skilled in multi‑tasking.
• High attention to detail.
• Working knowledge and competent in the use of Microsoft Office software
• An understanding of Audio Visual and IT systems and the ability to explain this accurately to customers
• Computer literate (Word, Excel, Outlook E‑mail)
• To be able to move heavy / bulky items safely
• A clear understanding of Health & Safety practices
• Customer focused with the ability to build positive relationships
• Enthusiastic and conscientious approach to all Site Support related tasks
• Clear, strong and confident communication skills
• Team player with a “can do” attitude

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Mobile Corporate Receptionist we invite you to join our team and make a lasting impact

LI‑DW2

Location:

On‑site –Derby, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Equal Employment Opportunity and Accommodations

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer.

Jones Lang LaSalle ("JLL") is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.