Corporate Receptionist

Mitie; Temple; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading service provider is seeking a Lobby Ambassador (Corporate Receptionist) to create a seamless 5-star experience for visitors. This role involves managing visitor check-ins, supporting facilities management, and ensuring a welcoming atmosphere. The ideal candidate will have at least 2 years of experience in a premium hospitality environment and possess exceptional communication skills. This position is based in the United Kingdom, offering £14.38 per hour for a 40-hour week.

Qualifications

• Minimum 2 years' experience in high-end hotels or premium hospitality.
• Exceptional verbal, written, and interpersonal communication skills.
• Immaculate grooming and personal presentation.

Responsibilities

• Host, greet, and assist all visitors and colleagues professionally.
• Manage visitor check-ins and check-outs efficiently.
• Support facilities management and maintain high service standards.

Skills

Attention to detail

Customer service

Communication Skills

Critical thinking

Tools

Outlook

Word

Teams

Visitor management tools

Job description

Overview

Lobby Ambassador (Corporate Receptionist) - Mitie for Lloyds Banking Group, London City Centre

Salary: £14.38 per hour, 40 hours per week

Availability required: Monday to Friday 6:30am to 7pm

Reporting to: London FOH Lead

Role Overview

As a Lobby Ambassador (Corporate Receptionist), your mission is to craft a seamless 5-star experience for every visitor and colleague and support the proactive management of the workspace. With a blend of exceptional service and meticulous attention to detail, you\'ll ensure every interaction leaves a lasting impression. You will enjoy being the host with the most, comfortable spending time on your feet hosting in the Lobby areas, and really making the space your own! You will understand and enjoy the art of service, and be a true professional.

Key Responsibilities

• Warm Welcomes: Host, greet and assist all visitors and colleagues with a professional, concierge-level approach.
• Meeting Rooms: Set up and reset meeting rooms and event spaces to specified layouts.
• Efficient Check-ins: Manage visitor check-ins and check-outs, ensuring smooth access and departure processes.
• Technical Support: Provide first line response to Audio Visual queries from colleagues arising from LBG IT/AV equipment installed in meeting rooms
• Queue Management: Proactively manage queues to streamline arrival and departure experiences.
• Facility Coordination: Support facilities management and the wider FOH team to proactively manage the workspace, ensuring compliance and maintaining high service standards.
• Lobby Excellence: Oversee the lobby environment, coordinating with housekeeping, catering, and other departments to uphold agreed standards.
• Escorting: Connecting our visitors with where they need to be in the building
• Security: Be vigilant at all times, to keep our colleagues and visitors safe

Main Duties

• Professional Conduct: Maintain a high level of professionalism, adhering to company policies and procedures.
• Effective Communication: Address and resolve visitor and colleague requests efficiently, ensuring clear and timely follow-up.
• Routine Checks: Perform floor walks and service audits, logging any necessary work orders.
• Visitor Engagement: Build rapport with frequent visitors, keeping the team informed about their preferences.
• Local Expertise: Provide comprehensive information about local attractions, services, and events.
• VIP Services: Ensure VIP guests receive exceptional service and satisfaction.
• Query Management: Triage and respond to colleague queries via various platforms, referring them as needed.
• Visible Support: Act as a tangible and accessible point of service for all inquiries.
• Team Collaboration: Work closely with client\'s workplace experience teams to support their initiatives, activities and events.

Qualifications

• Experience: Minimum 2 years\' in high-end hotels, prestigious corporate workplaces, or premium hospitality.
• Communication Skills: Exceptional verbal, written, and interpersonal skills.
• Presentation: Immaculate grooming and personal presentation.
• Technical Proficiency: Skilled in Outlook, Word, Teams, and Chrome; experience with visitor management tools like Condeco.
• IT: Ability to handle a high volume of queries over different platforms
• Customer Service: "How can I help" mindset - aligned with that of a 5* hotel

Core Skills

• Attention to detail
• Critical thinking
• Decisiveness
• Adaptability
• Initiative
• Safety awareness
• Customer service
• Prioritization
• Personal organization

Join us to become the welcoming face of Lloyds Banking Group, elevating every colleague and visitor\'s experience.