Corporate Receptionist

Mitie Group plc.; Huddersfield; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading service company is seeking a Guest Services/Coordinator to support high-profile customers in Huddersfield. The role involves managing reception duties, providing customer service excellence, and maintaining safety standards. Candidates should have at least 2 years of customer service experience and strong communication skills. This position offers a dynamic work environment with a focus on professionalism and client satisfaction.

Qualifications

• 2 years’ previous customer service experience within a reception or switchboard environment.
• Strong communication skills (both written and verbal).
• Ability to interact confidently with all levels of the business and guests.
• Excellent organizational and multitasking abilities, with keen attention to detail.

Responsibilities

• Greet visitors with a warm and friendly demeanor.
• Provide personalized assistance to clients and guests.
• Monitor and control access to the premises.
• Ensure compliance with company uniform guidelines.
• Assist with sorting mail and managing courier deliveries.

Skills

Customer service experience

Strong communication skills

Organizational skills

Ability to maintain professionalism

Education

A Level or equivalent

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Guest Services/Coordinator – Mitie Signature

Role Overview

Reporting to the Guest Services Manager, this 30‑hour per week role supports Mitie’s high‑profile customers across a diverse portfolio of banks, retailers, hospitals, schools and government offices. The position delivers exceptional customer service, maintains a safe environment, and upholds Mitie’s uniform standards.

Responsibilities

• Reception Desk Management
  • Greet visitors with a warm and friendly demeanour, promptly attending to their needs.
  • Answer and direct incoming calls in a courteous and efficient manner.
  • Manage the reception area, always ensuring cleanliness and organisation.
  • Provide a site safety brief to everyone signing into the building.
  • Proactively assist with any client events.
  • Complete online Fire Warden Training and support site duties during a building evacuation.
  • Perform weekly stock checks and order required stationery to maintain front‑of‑house supplies.
  • Provide training for new and temporary team members.
  • Ensure all Network Rail Signature health and safety posters and leaflets are up to date and relevant.
  • Maintain up‑to‑date health and safety folders, per front‑of‑house manager direction.
  • Report any faults or health and safety concerns to the appropriate person or department.
  • Collaborate with other receptionists, WPM team, Security Team, FM Team, and administrative staff to ensure smooth operations across the organisation.
• Security Awareness
  • Monitor and control access to the premises, following established security protocols.
  • Verify visitor credentials and issue visitor badges as necessary.
  • Remain vigilant for suspicious activity and report concerns to appropriate personnel.
• Customer Service Excellence
  • Provide personalised assistance to clients, guests, and employees, anticipating and addressing their needs proactively.
  • Offer accurate information about the company, its services, and facilities.
  • Handle inquiries and resolve issues promptly and effectively, always maintaining a high level of professionalism.
• Administrative Support
  • Assist with sorting mail, managing courier deliveries, and booking meeting rooms.
  • Respond to the Reception Inbox, ensuring all emails are replied to in a timely manner.
  • Receive daily parcel deliveries and ensure the recipient is notified.
  • Manage monthly visitor figures, internal auditing, and staff passes reports.
  • Maintain the front‑of‑house QHSE folder and documentation up to date.
  • Maintain electronic and physical filing systems to ensure efficient record‑keeping.
  • Support other departments with various administrative duties as needed.
• Uniform Standards
  • Adhere to company uniform guidelines, always maintaining a neat and professional appearance.
  • Ensure uniform cleanliness and proper grooming standards are upheld to reflect the company's image positively.
  • Serve as an ambassador for the organisation, embodying its values and standards through attire and demeanour.
• Front of House Coordinator Duties (if applicable)
  • Support Workplace Management with Fire Alarm testing.
  • Regularly complete kitchen checks to ensure adequate milk supplies and that areas are clean and tidy, including emptying the dishwasher after use.
  • Complete meeting room checks ensuring all stationery is stocked, whiteboards are clear, and flipchart paper is available.
  • Inspect each meeting room after booking to ensure suitability for the next event.
  • Check printers are working and that paper and ink levels are adequate, topping up where applicable.
  • Complete weekly checks of all fire extinguishers, recording location and date.
  • Complete weekly checks of First Aid boxes, confirming date and content.
  • Conduct floor walks, reporting any maintenance or cleaning issues.
  • Ensure stationary stock levels are adequate, re‑ordering when required.
  • Manage confidential bins, reporting when they need to be emptied.
  • Conduct building inductions with all new staff before pass issuance.
  • Complete weekly checks of all fire doors, ensuring no obstructions.
• Company Policy & Training
  • All team members must read and sign the site SOP & Uniform standard.
  • Absence Management process must be followed at all times.
  • All mandatory training should be completed by all employees.

Qualifications

• 2 years’ previous customer service experience within a reception, switchboard or room booking environment.
• Qualified First Aider or willingness to undertake a course.
• A Level or equivalent (beneficial but not required).
• Strong communication skills (both written and verbal).
• Experience with computers and software packages such as MS Outlook, Word, Excel and PowerPoint.
• Ability to interact confidently with all levels of the business and guests.
• Excellent organisational and multitasking abilities, with keen attention to detail.
• Ability to maintain composure and professionalism in fast‑paced or challenging situations.

Education or Certification

• 2 years’ reception/administration experience (beneficial but not required).
• A Level (or equivalent).

Mitie Values and Behaviours

• Trustworthy – We do what we say we will.
• People‑centric – We treat all colleagues with respect and challenge when necessary.
• Helping – We go out of our way to make a difference.
• Inspiring – We support and encourage growth at all levels.
• Spirit – We give everything we have and celebrate success.
• Pioneering – We bring new ideas, embrace technology, and innovate.