Corporate Receptionist

Mitie; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company is seeking a Guest Services Coordinator in East Midlands. Responsibilities include greeting visitors, managing the reception area, and ensuring exceptional customer service. Ideal candidates will have 2 years of experience in a similar role and strong communication skills. The position requires adherence to company policies and procedures while promoting a safe and welcoming environment.

Qualifications

• 2 years’ previous customer service experience within a reception or switchboard environment.
• Qualified First Aider or willingness to undertake a course.

Responsibilities

• Greet visitors and attend to their needs promptly.
• Maintain a clean and organised reception area.
• Control premises access and issue visitor badges.
• Sort mail and manage meeting room bookings.

Skills

Strong written and verbal communication

Proficient with MS Outlook, Word, Excel and PowerPoint

Excellent organisational and multitasking abilities

Composure and professionalism in fast-paced situations

Education

A Level or equivalent

Job description

Guest Services Coordinator

Mitie – Signature Front of House – your first point of contact for clients, visitors and colleagues.
Reporting to: Guest Services Manager.
Hours: 40 hours a week, Monday to Friday.

Company Profile

Mitie, founded in 1987, is the UK's leading facilities management and professional services company.
With over 49,000 people, 100+ office locations and a diverse blue‑chip customer base including banks, retailers, hospitals, schools, government offices and Network Rail.

Role Summary

As a Corporate Receptionist and Guest Services Coordinator you will:

• Greet visitors with a warm and friendly demeanour and attend to their needs promptly.
• Answer and direct incoming calls efficiently and courteously.
• Maintain a clean, organised reception area and manage front‑of‑house stock.
• Provide safety briefs, fire warden training and assistance during building evacuations.
• Support team events, training and health & safety posting.
• Collaborate with Security, FM, WPM and administrative staff to ensure smooth operations.

Main Duties and Responsibilities

• Reception Desk Management
  • Provide site safety brief to all sign‑ins.
  • Assist with client events and weekly stock checks.
  • Train new and temporary team members.
  • Keep health & safety posters up to date.
• Security Awareness
  • Control premises access and issue visitor badges.
  • Monitor premises for suspicious activity and report concerns.
• Customer Service Excellence
  • Anticipate and address client, guest and employee needs.
  • Resolve inquiries promptly and professionally.
• Administrative Support
  • Sort mail, manage courier deliveries and book meeting rooms.
  • Respond to the reception inbox in a timely manner.
  • Maintain electronic and physical filing systems.
  • Support other departments with ad‑hoc duties as needed.
• Uniform Standards
  • Adhere to company uniform guidelines and grooming standards.
  • Serve as an ambassador for Mitie through appearance and demeanour.
• Guest Service – Coordinator Duties
  • Support workplace management with fire alarm testing.
  • Conduct kitchen and meeting room checks and keep supplies stocked.
  • Manage printer paper, ink and first‑aid boxes.
  • Report maintenance and cleaning issues during floor walks.
  • Complete weekly checks of fire extinguishers, doors and building induction.
• Company Policy & Training
  • Read and sign the site SOP & Uniform standard.
  • Follow absence management and mandatory training processes.

Person Specification

• Experience
  • 2 years’ previous customer service experience within a reception, switchboard or room booking environment.
  • Qualified First Aider or willingness to undertake a course.
• Skills and Knowledge
  • Strong written and verbal communication.
  • Proficient with MS Outlook, Word, Excel and PowerPoint.
  • Excellent organisational and multitasking abilities.
  • Composure and professionalism in fast‑paced or challenging situations.
• Education or Certification
  • 2 years reception/administration experience (beneficial but not required).
  • A Level or equivalent.

Working within Mitie values and behaviours

People, Trust, How we behave… and the shared commitment to safety, respect, teamwork, inspiring passion and pioneering innovation form the core of our culture.
Mitie is a people business; we celebrate success, open communication, continuous improvement and dedication to clients and colleagues.

Health and Safety responsibilities

• Follow Group and company policies and procedures at all times.
• Report system deficiencies, equipment issues or safety risks.
• Use all work equipment and PPE properly.
• Report training needs to Line manager or incident reporting system.

Note

This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken.
Specific tasks and objectives will be agreed with the post holder throughout the period of employment.