Corporate Receptionist

Jones Lang LaSalle Incorporated; East Grinstead; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Personalized benefits

Job summary

JLL is seeking a part-time Corporate Receptionist for our East Grinstead site. You will be the welcoming face for visitors and staff, ensuring the reception area is organized, secure passes are issued, and daily operations run smoothly.

The role requires a polished, professional demeanor and strong attention to detail. Key duties include greeting guests, answering calls, coordinating meeting rooms, managing deliveries, and supporting facilities and safety processes to maintain a top-tier

Qualifications

• Experience in front of house or reception roles, preferably in corporate or hotel settings.
• Excellent written and spoken communication.
• Able to work independently with minimal direction and handle emergencies calmly.

Responsibilities

• Greet visitors and manage the reception area.
• Handle calls and route them to the appropriate teams.
• Process room bookings and coordinate AV/IT needs.
• Manage deliveries, mail, and office supplies.
• Support health, safety and facilities procedures.
• Assist with meeting room setup and catering coordination.

Skills

Front of House

Customer service

Communication skills

MS Office

Emergency response

Education

High school diploma or equivalent

Tools

Telephone system

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Corporate Receptionist (Part Time)Based – On client site Rolls-Royce, East Grinstead RH19Hours: 25 hours per week, Monday to Friday (either 7:30am - 12:30pm or 12:00pm - 5:00pm)JLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.What this job involves:A highly self-motivated and passionate team player with a great attention to detail.The key focus for this role will be to create a single and visual point of contact for client visitors and employees and to act as the primary interface between the internal operations of stakeholders and our client Rolls-Royce at East Grinstead. Providing services to the highest possible standards as well as representing the client and JLL values in appearance, presentation and manners.You will take ownership and manage the front of house experience; help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience providing the necessary support for business related events and community-based initiatives.In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners. Your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.Key ResponsibilitiesVisitor and Contractor Management:Professionally greet visitors and ensure Reception area is manned for planned arrivalsIssue and manage security passes (printing, activating, cancelling)Manage sign in/out procedures and record all visitors onto siteCommunicate visitor arrivals to relevant personnel promptlyAdvise visitors of fire alarm tests and muster pointsShow safety videos to new contractors arriving on-siteManage Heybridge security passesMaintain stock levels of pass printer ink, pass holders/cards and lanyardsReception and Switchboard:Maintain an organised, welcoming and tidy Reception areaAnswer, screen and transfer calls for East Grinstead and Heybridge sitesManage anyone working in the building outside of core business hours to ensure their safety and wellbeingMake decisions and communicate with those working outside of core business hoursManage any issues arising outside of core business hours, escalating appropriatelyMeeting Room Management:Process room bookings and video conference requestsProduce monthly utilisation statisticsSet up / clear down meeting rooms, arrange furniture to suit meeting requirementsOrder lunches and liaise with catering companyUpdate meeting requirements spreadsheetPrepare and serve refreshmentsProduce wi-fi codes and process guest WIFI user requests via online systemCreate welcome messages on Reception TVLiaise with JLL Cleaning team regarding meeting room cleaning requirementsBook meeting rooms for RR Recruitment Team interviews and staff meetingsSupport with any AV/IT issuesEnsure all meeting spaces are set to a defined standardGeneral Administration:Process incoming and outgoing mail and courier items, scanning and emailing post for Accounts PayableManage site stationery supplies and order business cards for East Grinstead and Heybridge sites (including proofreading)Make taxi bookings online or by phoneCoordinate weekly requirements and manage kitchen supplies for 8 kitchensPlace weekly food orders, replenish suppliesManage hire car collection/drop offHandle parking management for cars on double yellow lines (notices and staff emails)Raise work requests through the system for maintenance and cleaningManage bookings for visitor car parking spacesCarry out administration tasks to support the businessMaintain and update the front of house folder with complete work instructionsFacilities Support:Create, laminate and display advisory notices to staffOrganise and maintain office keysHealth, Safety, Quality and Environment (HSQE) Support:Support Emergency Evacuation proceduresSupport weekly fire alarm testing when Facilities Assistant Manager is on annual leaveGeneral Duties:Work to standard operating procedures implemented across corporate facilitiesEnsure performance is compliant with agreed SLASupport the review of procedures and processesPut forward suggestions and initiatives for service improvementEnsure all customer requests are dealt with efficiently and effectivelyExperience Required:Essential:Passionate about exceptional customer service with a flexible and proactive approachExperienced in Front of House or Reception, ideally within a corporate or 5-star hotel environmentAbility to build positive relationships with colleagues, guests and clients at all levels, including Senior ExecutivesAble to work on own initiative with minimal directionConfident in managing emergency situations and making decisions as requiredStrong team player with commitment to supporting colleagues and a "can do" attitudeExcellent written and oral communication skillsExceptionally organised with skilled multi-tasking abilitiesHigh attention to detailComputer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)Clear understanding of Health & Safety practicesCustomer focused with enthusiastic and conscientious approachClear, strong and confident communication skillsAt JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative and optimistic path on your journey toward success as a Part Time Corporate Receptionist, we invite you to join our team and make a lasting impact.If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.