Corporate Publications and Content Manager

Office for Legal Complaints (OLC) / Legal Ombudsman; Birmingham; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A legal services organization based in Birmingham is seeking a skilled communications professional to deliver high-quality publications and enhance stakeholder engagement. The role requires managing corporate communications, crafting clear narratives, and working collaboratively across teams to influence legal service policies. Strong experience in public relations and project management is essential. The organization offers a flexible hybrid working model and a supportive environment for career growth.

Benefits

Flexible working hours

Generous annual leave

Career development programs

Qualifications

• Proven experience in producing high-quality corporate publications and content.
• Exceptional written and verbal communication skills.
• Experience managing or coaching others.

Responsibilities

• Deliver high-quality corporate publications.
• Lead the delivery of the Annual Report and Business Plan.
• Work collaboratively with various teams to ensure consistent messaging.

Skills

Strong written communication

Public relations

Team collaboration

Project management

Education

Degree in Communications, Journalism, or Public Affairs

Job description

Our Benefits

Our total reward package includes a basic salary and a potential to earn rewards for excellent contribution to LeO.

Stakeholder pension scheme, whereby LeO will double your contribution up to 10%.

Annual Leave of 26 days per year (plus bank holidays)

(pro rata for part time staff), plus you can buy or sell 4 days leave each year.

Flexible hours driven by work life balance and operated between 7am and 9pm each day, this also includes hybrid working of 80% at home and 20% in the office each week.

Group Income Protection

if you cant work due to long term absence or injury, this protection can provide a regular income.

Life assurance of 6 times your annual salary

Legal Information Service offering free advice and support with debt management, tax related matters, consumer disputes.

Employee Assistance programmes

Online health, fitness, and wellbeing resources

Wellbeing champions

Investment in your career development through learning and development, talent management, coaching, mentoring and on the job experience.

Are you passionate about creating compelling publications and digital content that bring an organisations purpose to life?

Do you enjoy leading and mentoring others, while continuously improving how organisations communicate their purpose and performance?

Are you a talented communications professional with a flair for crafting clear, compelling organisational narratives?

Within this role you will deliver insightful, high-quality communications that demonstrate transparency and accountability, whilst developing trusted relationships with the Executive Team, Board, and wider legal and consumer stakeholders

What you will be doing :

• Delivering high-quality corporate publications (approximately 60% of role)
• Lead the drafting and delivery (in collaboration with the Programme Management & Assurance Team) of the Legal Ombudsmans corporate publications including annual Business Plan and Budget consultations and final documents, the Annual Report and Accounts, and multi-year strategies as required.
• Work with colleagues across LeO to ensure these publications capture our activities, impact and ambitions, creating a clear, consistent and coherent narrative.
• To support the Head of Communications, Engagement and Impact and Chief Ombudsman in engaging with the Board ensuring their feedback is reflected in the content of corporate publications and supporting upward accountability to the Legal Services Board and Ministry of Justice as required.
• Work collaboratively with colleagues responsible for LeOs strategic external engagement to ensure our narrative is clear and consistent including, where appropriate, supporting the development of consultation and engagement materials for use with the legal sector, consumer representatives and other stakeholders.
• Work with colleagues responsible for finance, governance and assurance within LeO, as well as external audit and other official bodies, to ensure LeOs publications and their delivery meet formal accountability requirements.
• Manage relevant third-party suppliers, including external copywriting and design support, to deliver content and publications to a high standard and on time.
• Delivering engaging external communications (approximately 30% of role)
• Lead the creation and co-ordination of content for LeOs social media channels and website that helps to raise LeOs profile and impact with key audiences, drawing on the support of the wider communications, engagement and impact team.
• Work with the Strategic Engagement Manager to craft engaging external communications including media releases, consultation responses, blogs and contributions to other organisations channels that ensures LeOs insight shapes relevant policy, frameworks, and debates within and beyond legal services.
• Work with the Learning and Insight Manager to translate LeOs insights and experience into compelling external communications. This includes annual complaints reports, regular insight and data publications, learning resources and other online content which supports the OLCs ambition that LeOs independent voice and experience lead to improvements in legal services.
• Work with the Strategic Engagement Manager and the Learning and Insight Manager to measure the impact and success of our communications, engagement and impact work, learning from what works to iterate what we do.
• As required, provide communications advice and support to LeOs Executive team to support their own effective communications and engagement with stakeholders.

Management and accountability (approximately 5% of role)

• Play a management role in the Communications, Engagement, and Impact Team, including oversight of key projects and business plan deliverables, and coaching of insight & engagement officers supporting the teams cohesion, development and continuous improvement.
• Play an active part in LeOs wider management team, including working with internal communications colleagues to promote understanding of LeOs corporate publications and communications and how they support the OLCs 2024-27 and subsequent strategies.
• Support upward reporting, accountability and assurance where this relates to LeOs corporate publications and communications.

About you

Strong background in communications, journalism, or public affairs, with proven experience in producing high-quality corporate publications and content.

Demonstrated ability to craft clear, consistent and compelling organisational narratives across publications, digital channels, and social media.

Exceptional written and verbal communication skills, with the confidence and credibility to engage effectively with senior leaders, Board members, and external stakeholders.

Highly organised and detail-focused, able to balance strategic thinking with hands‑on delivery to meet deadlines and quality standards.

Experience of working within complex or regulated environments, ensuring content aligns with formal accountability and governance requirements.

Collaborative and proactive, skilled at building strong working relationships across teams and functions.

Experience managing or coaching others, fostering professional growth and continuous improvement within a team.

Creative and adaptable, able to work calmly under pressure and respond flexibly to changing priorities.

About us and why we matter

People rely on legal services at key times in their lives

whether its buying a home, dealing with bereavement, having issues at work, ending a marriage, or being involved in legal action. These things really matter

and thats why the Legal Ombudsman really matters.

If people cant sort out a problem with a legal provider, were here to resolve things fairly and as quickly as possible. And as we resolve individual complaints, we share learning and insight into what weve seen helping prevent the same issues arising again.

And we are

Family Friendly with enhanced maternity leave and pay, paternity leave, shared parental leave, adoption leave.

Money friendly with access to a discounts platform including thousands of discounts for supermarkets, eating out, leisure, holidays, theatre tickets etc

Community friendly offering Special Leave if youre an active member of your community, you can get extra paid leave for public duties, volunteering activities and reserve forces duties.

Inclusive of all communities and we encourage applications from the widest possible range of backgrounds and circumstances.

A disability Confident employer, welcoming applications from disabled people. We operate the offer an interview scheme for all disabled applicants who meet the essential criteria.

If you are successful, its key to know all offers of employment are subject to satisfactory completion of our pre-employment checks which include :

• Right to work check, (applicants must be eligible to live and work in the UK).
• Employment History references
• DBS criminal record check
• Fit for work questionnaire (for all) followed by a medical check (if applicable)