Corporate Information Management Officer

Wrexham-County-Borough-Council; Wrexham; On-site; GBP 32,000 - 43,000; Full time

Benefits offered by this job

Local Government Pension Scheme

Flexible working arrangements

Generous annual leave up to 32 days

Health & wellbeing resources

Job summary

Wrexham County Borough Council is seeking a Corporate Information Management Officer to lead FOI, EIR and Data Protection activities within the Information Management Team. The role focuses on logging, tracking, and responding to requests within statutory timescales, and on shaping information governance across the council.

The post involves analysing trends, improving systems, and promoting good information governance practices to staff and members.

Qualifications

• Educated to A-Level standard or with equivalent experience.
• Strong understanding of FOI, EIR and Data Protection legislation.
• Experience managing information requests in a public sector or similar environment.
• Excellent communication skills with the ability to explain complex issues clearly.
• Strong analytical skills and attention to detail.
• Ability to work flexibly, respond quickly to changing demands, and maintain confidentiality.
• Proficiency in Microsoft Office and experience improving systems or processes.
• Commitment to excellent customer service and high standards of information governance.

Responsibilities

• Managing and monitoring FOI, EIR and Subject Access Requests from receipt to completion.
• Supporting the development and implementation of information governance policies and procedures.
• Providing advice, guidance and training to staff and members on information management.
• Analysing request trends and helping develop proactive approaches to reduce demand.
• Maintaining and improving systems for tracking information requests.
• Supporting incident management relating to information security breaches.
• Producing accurate performance data and contributing to corporate reporting.
• Working with Link Officers across the Council to promote good practice.

Skills

FOI knowledge

EIR knowledge

Data protection

Information governance

Analytical skills

Communication

Education

A-Level or equivalent

Tools

Microsoft Office

Job description

Corporate Information Management Officer

• Corporate Information Management Officer

About the Role

37 hours per week

Wrexham County Borough Council is looking for a motivated and detail‑driven Corporate Information Management Officer to join our Information Management Team. This is an exciting opportunity to play a key role in supporting the Council’s commitment to transparency, good governance, and high‑quality information handling.

You’ll be the Council’s first point of contact for all Freedom of Information (FOI), Environmental Information Regulation (EIR) and Data Protection (DP) requests. Working closely with colleagues across all departments, you’ll ensure requests are logged, tracked and responded to within statutory timescales.

Your work will help shape how the Council manages information by analysing trends, improving systems, supporting the publication scheme, and contributing to the wider Information Management Strategy. You’ll also assist in raising awareness of good information governance practices across the organisation.

What You’ll Be Doing

• Managing and monitoring FOI, EIR and Subject Access Requests from receipt to completion
• Supporting the development and implementation of information governance policies and procedures
• Providing advice, guidance and training to staff and members on information management
• Analysing request trends and helping develop proactive approaches to reduce demand
• Maintaining and improving systems for tracking information requests
• Supporting incident management relating to information security breaches
• Producing accurate performance data and contributing to corporate reporting
• Working with Link Officers across the Council to promote good practice

What We’re Looking For

• Educated to A‑Level standard or with equivalent experience
• Strong understanding of FOI, EIR and Data Protection legislation
• Experience managing information requests in a public sector or similar environment
• Excellent communication skills, with the ability to explain complex issues clearly
• Strong analytical skills and attention to detail
• Ability to work flexibly, respond quickly to changing demands, and maintain confidentiality
• Proficiency in Microsoft Office and experience improving systems or processes
• Commitment to excellent customer service and high standards of information governance

Why Join Us

This is a fantastic opportunity to develop your career in information governance within a supportive and forward‑thinking team. You’ll help shape how the Council manages information, supports transparency, and protects the rights of residents.

If you’re passionate about good information management and want to make a real impact across the organisation, we’d love to hear from you.

For more information about the role please contact Linda Roberts on 01978 292202 or [e-mail]

The Council welcomes applications from suitably qualified candidates regardless of race, gender, disability, sexuality, religious belief or age.

The Council is committed to developing its bilingual workforce and welcomes applications from candidates who demonstrate their capability to work in both English and Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

About Us

• Grymuso

The County Borough of Wrexham, located in North East Wales, is proud of its Welsh heritage and cultural identity. Over the years it has grown to reflect a population that is multi-religious and multi-ethnic and complements the diversity of our communities.

Centred on the city of Wrexham, which nestles between the Welsh mountains and the Cheshire plains, it’s a location that really can offer you the best of both worlds and we are proud of our city status (awarded in 2022 when we became the seventh city in Wales).

Wrexham County Borough Council is a unitary Council which delivers a wide range of services aimed at improving the lives of Wrexham residents and surrounding communities. We are committed to providing services through collaboration with local and national partners. With a focus on sustainable development, community wellbeing, and improving the lives of Wrexham residents and surrounding communities, Wrexham is a fantastic place to work, live, and learn.

The council is an inclusive employer with a workforce of around 5,500, offering diverse roles, training and development and rewarding career opportunities. Wrexham County Borough Council values innovation, bilingualism in English and Welsh, and welcomes applicants from all backgrounds.

As a Disability Confident Committed Employer, the council ensures accessible recruitment and support for disabled employees including offering a guaranteed interview (where essential person specification items are met). Additionally, veterans will receive guaranteed interviews under the Armed Forces Covenant if eligibility criteria are met (where essential person specification items are met).

Employee benefits include:

• Membership in the Local Government Pension Scheme
• Flexible working arrangements
• Generous annual leave up to 32 days
• Family-friendly policies supporting caring and family commitments
• Work-life balance and flexi time (dependent on role)
• Access to Wrexham Reward Scheme with discounts off leading retailers nationally and locally
• Health & well-being resources, for example:
  • Healthy & Wellbeing Champions
  • Employee assistance programme with advice on staying healthy financially, mentally or physically:
    • Counselling (available 24/7, 365 days a year)
    • In-the-moment emotional support (available 24/7, 365 days a year)
    • Option to set health‑boosting goals with small, sustainable lifestyle changes
    • Connect health apps to track physical health and meet progress goals
    • Blogs, videos, recipes and more resources providing inspiration and motivation
    • Identify risks of developing leading lifestyle‑related diseases with mental health and financial scores
    • Legal, financial and consumer advice
  • Health and wellbeing events and campaigns throughout the year (e.g., November Health Day, Time to Talk Day, Mental Health Awareness Week, Sun Awareness Week, Menopause Week, Financial Health Week)
  • Menopause Café and guidance
  • Unpaid Carer Café and guidance