Corporate Host

Chartwells Independent; Manchester; On-site; GBP 25,000 - 32,000; Full time

Job summary

A prestigious corporate hospitality company in Manchester is seeking a Corporate Host to deliver exceptional front-of-house service. The ideal candidate will have a background in luxury hospitality, outstanding communication skills, and impeccable presentation. This full-time role offers benefits including exclusive discounts and health programs, providing an opportunity to join an award-winning team dedicated to excellence.

Benefits

Exclusive travel and retail discounts

Life assurance

Health and wellness programs

Ongoing personal and professional development

Qualifications

• Background in luxury hospitality, premium corporate environments, or five-star hotels is essential.
• Strong organisational ability and a passion for creating an outstanding client experience.

Responsibilities

• Deliver a seamless and intuitive guest experience, anticipating needs.
• Manage front-of-house operations including visitor check-ins and meeting room coordination.
• Liaise confidently with internal teams and external suppliers.

Skills

Five-star service mindset

Exceptional communication

Impeccable personal presentation

Organisational ability

Education

Experience in luxury hospitality

Job description

Corporate Host – Luxury Front of House Experience

Manchester | Full-Time, Permanent | 40 hours per week (Monday to Friday, shift rota 7am–7pm)

We are seeking an exceptional Corporate Host to join our award winning Rapport team at one of Manchester’s most prestigious corporate client sites. This is an opportunity to be part of an elite Front of House service where poise, discretion, and excellence are paramount.

If you take pride in the art of five-star hospitality and believe that every guest interaction should feel personal, polished, and memorable, we would love to hear from you.

“Luxury is in each detail.” – Hubert de Givenchy

About the Role

As the first point of contact for visitors and clients, you will embody our client’s brand values through refined service and impeccable presentation. From greeting guests with warmth and professionalism to ensuring meeting spaces are prepared to perfection, your role will be pivotal in creating an atmosphere of calm efficiency and understated luxury.

You will:

• Deliver a seamless and intuitive guest experience, anticipating needs and exceeding expectations.
• Manage front-of-house operations including visitor check-ins, meeting room coordination, and VIP arrivals.
• Respond promptly and gracefully to all email and telephone enquiries.
• Liaise confidently with internal teams and external suppliers to ensure smooth service delivery.
• Oversee meeting room reservations and ensure all spaces are prepared to the highest standard.
• Maintain expert knowledge of hospitality and catering offerings, including private dining and client events.
• Represent both Rapport and our client with elegance, discretion, and professionalism at all times.

About You

You are naturally polished, confident, and approachable, with a five-star service mindset. You understand that exceptional service is about emotional connection as much as operational excellence.

You will bring:

• A background in luxury hospitality, premium corporate environments, or five-star hotels.
• Exceptional communication skills, both written and verbal, with the ability to tailor your approach to each guest.
• Impeccable personal presentation and an eye for detail.
• A calm, proactive, and solutions-focused approach in a fast-paced setting.
• Strong organisational ability and a passion for creating an outstanding client experience.

Our Culture & Benefits

At Rapport, we celebrate individuality, creativity, and excellence. You’ll be part of an award-winning team that sets the standard for corporate hospitality.

Benefits include:

• Exclusive travel and retail discounts, plus life assurance and financial well-being support.
• Contributory pension scheme to secure your future.
• Health and wellness programs, including Employee Assistance and digital GP services.
• Ongoing personal and professional development through bespoke training pathways.
• Recognition through our WOW Awards and annual appreciation events.
• One paid day each year to volunteer for a cause that matters to you.

Join a team that believes service is an experience, not a transaction — where every interaction is crafted with care, and every day offers the chance to make someone’s day extraordinary.

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K.Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 working days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.