Corporate Front of House & Hospitality Manager

Portico; City of Edinburgh; On-site; GBP 34,000; Full time

Job summary

A hospitality service provider in Edinburgh is seeking a Hospitality Manager to lead their reception and hospitality team. The ideal candidate will have experience in customer service within a corporate or hotel environment and be capable of motivating their team to deliver exceptional services. The position offers excellent holiday allowance, pension contributions, and various other benefits.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline for employees

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Previous experience in customer service, preferably in a high-end corporate or hotel environment.
• Outgoing and friendly personality with a passion for customer services.
• Professional appearance and clear communication skills.

Responsibilities

• Oversee reception and hospitality operations to ensure first impressions are excellent.
• Motivate the team to deliver consistently great service.
• Collaborate effectively with teams in Bristol and London offices.

Skills

Customer service skills

Effective communication

Team leadership

Manual handling

Job description

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

Portico have begun the search for a Hospitality Manager to oversee our small team based within a client floor operation in Edinburgh. The friendly welcome from our reception and hospitality operations team establishes the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the remit of this varied Hospitality Manager position will include overseeing the reception, meeting room setup, and IT troubleshooting services on site. As well as having a huge impact on the success of the onsite hospitality and catering services in both the front and back of house.

The Hospitality Manager will oversee the service in all areas, ensuring that the team are motivated to deliver a consistently great service, encouraging their development and ensure that they have a productive and friendly working environment.

It is also extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners. They must also maintain consistent and effective collaboration with the teams based in the firms Bristol and London offices.

Hours: 40 hours per week, shifts between 7am and 7pm

Salary: £34,000

Qualifications

It is essential that the successful Hospitality Manager has previous experience of customer services, preferably within a high end corporate or hotel environment at a supervisory level. They will be outgoing and friendly with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly face to face and over the telephone.

The successful candidate should be comfortable with manual handling, as the role will involve moving furniture and partitions around in the setup of the rooms for all styles.

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.