Corporate Customer Services Specialist (UK)

Specsavers; Nottingham; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading optical retailer is looking for a Corporate Customer Service Specialist in Nottingham. You will be responsible for providing exceptional service to business clients, maintaining CRM systems, and supporting store colleagues. This hybrid role allows for flexibility with three days in the office and two days working from home. Ideal candidates will have strong customer service experience and be proficient in Microsoft Office.

Qualifications

• Experience in delivering exceptional customer service.
• Confidence in using Microsoft Office tools.
• Strong administration skills and attention to detail.

Responsibilities

• Act as the first point of contact for business-to-business customers.
• Handle queries and ensure accurate and prompt responses.
• Maintain CRM system and process orders and invoices.
• Collaborate with departments and assist with new store openings.

Skills

Customer service experience

Proficiency in Microsoft Office

Strong communication skills

Organizational skills

Proactive attitude

Job description

An exciting opportunity to join our Corporate Eyecare team as a Corporate Customer Service Specialist.

As the first point of contact for our business-to-business customers, you’ll be the friendly voice that makes everything run smoothly. You’ll keep the customer at the heart of everything, delivering a personal experience. You’ll also be the go-to support for our store colleagues, helping them navigate queries about our corporate eyecare service.

You'll handle queries from corporate clients, stores, and sales teams—by phone and email—making sure every question is answered accurately and promptly. You’ll keep our CRM system updated, process orders and invoices, and manage payments with care. From reconciling cash to managing stock, reissuing vouchers, and supporting monthly reporting, you’ll collaborate with other departments, assist with new store openings, and make sure we meet our service level agreements. And yes, there’ll be some classic admin tasks too—because the little things matter.

You’ll be experienced in delivering amazing customer service and confident with Microsoft Office, and have strong and administration experience. You need to be a brilliant communicator and an active listener!

You’re organised, proactive, and great at managing your own workload. Most importantly, you know how to build strong relationships and see things through to resolution—because that’s what great service is all about.

Join our growing team at the Nottingham office, this hybrid role gives you the opportunity to collaborate with your team and stakeholders on a flexible basis with 3 days in office and two days working from home.

Ready to make a real difference? Apply now!