Corporate Concierge

Portico; Greater London; On-site; GBP 29,000; Full time

Job summary

A customer service company is seeking a Corporate Concierge to deliver outstanding service at the corporate offices of a major bank in Charing Cross. The role involves ensuring excellent customer care and a positive impression on stakeholders. Ideal candidates will possess strong communication skills and previous experience in customer service. The position includes 35 hours of work per week with a salary of £28,665 per annum, along with various employee benefits such as generous holiday allowance and training opportunities.

Benefits

Excellent holiday allowance

Pension contributions

Life insurance

Enhanced annual leave

Recommend a Friend Bonus Scheme

Thank you voucher scheme

24-hour personal helpline

Access to discounts and benefits platform

Training and development opportunities

Qualifications

• Candidates must have previous experience in a customer service or concierge role.
• Must be flexible with a can-do attitude.
• Ability to engage with others and create rapport.

Responsibilities

• Ensure highest level of customer care for all stakeholders.
• Provide personal service to employees, visitors, and VIPs.
• Leave a positive impression of the bank.

Skills

Excellent communication skills

Attention to detail

Proactive approach

Ability to handle multiple requests

Job description

Portico is defined by

our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Portico are currently on the lookout for a Corporate Concierge to join our team based at the corporate offices of a large multi-national bank in Charing Cross.

The Concierge team members leave all guests and colleagues with a positive and lasting impression of the bank as the market leader in visitor experience and service excellence.

Their key function is to ensure that the highest level of customer care and personal service is provided to all stakeholders including employees, colleagues, visitors, event delegates and VIPs.

Working Hours : 35 hours per week, 7 hour shifts between 12pm-7pm, Mon-Fri

Salary : £28,665 per annum

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport, and handle multiple requests simultaneously.

Previous experience in a customer service role or concierge role essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.