Corneoplastics Support Secretary | Queen Victoria Hospital NHS Foundation Trust

Queen Victoria Hospital NHS Trust; East Grinstead; Hybrid; GBP 24,000 - 28,000; Full time

Job summary

A prominent NHS Hospital in England is seeking a self-motivated Support Secretary for the Ophthalmology Department. The successful candidate will provide comprehensive administrative support, ensuring accurate audio typing and handling sensitive information. Ideal applicants should have prior medical secretarial experience, excellent communication skills, and the ability to work effectively both alone and as part of a team. Positions are available for both full-time and part-time roles, with flexibility in working hours.

Qualifications

• Experience as a secretary in a medical or clinical environment.
• Ability to prioritise workload effectively.
• Flexibility and pro-active attitude in a fast-paced setting.

Responsibilities

• Provide comprehensive support to the Ophthalmology Department.
• Accurate audio typing and administration of clinics.
• Handle confidential and sensitive information.
• Deal with telephone enquiries professionally.
• Assist with medical secretary duties during colleagues' absence.

Skills

Audio typing skills

Excellent communication skills

Ability to work independently and as part of a team

Calm under pressure

Medical terminology knowledge

Job description

We are currently looking for a self‑motivated, proactive, independent and resourceful Support Secretary to work in the Ophthalmology Department at Queen Victoria Hospital on a full‑time or part‑time basis (37.5 hours per week over 5 days). This is a varied post providing comprehensive support to the department.

The role will involve working flexibly to provide and receive confidential and sensitive information, written, aural or verbal.

We are looking for an experienced secretary with medical experience in a hospital or clinical environment who is able to work both within a busy team and on their own initiative when required. They must be able to prioritise their own workload, ideally possess excellent audio typing skills but training could be given, excellent communication skills combined with an excellent telephone manner, possess a flexible and pro‑active attitude and remain calm under pressure. Experience of audio typing is desirable.

We are looking for two full‑time / part‑time applicants.

Responsibilities

• Accurate audio typing and administration of Ophthalmology clinics
• Ensuring prompt output and sign off within agreed timescales
• Develop and maintain a sound knowledge of PAS
• Gain good hands‑on understanding of RTT18 and NHS targets
• Ensure follow‑up actions from clinics are dealt with and recorded accurately within PAS
• Deal with telephone enquiries in a professional and timely manner and cover unattended colleagues' telephones within the unit
• Maintain sound knowledge of medical terminology, tests, symptoms etc relevant to department specialty
• Assist with covering some medical secretary duties during periods of leave
• Contact and book patients for routine general anaesthetic procedures at Queen Victoria Hospital

About QVH

QVH is rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life‑changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

A centre of excellence, with an international reputation for pioneering advanced techniques and treatments. Everything we do is informed by our passion for providing the highest quality care and the best clinical outcomes.

At QVH we are proud of our achievements and our specialist services continue to record excellent clinical outcomes for patients. We regularly receive excellent results from patient satisfaction surveys and on average 98% of inpatients say they would recommend the hospital to their family or friends.

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.

Please see attached Job Description for more detailed information on the role and minimum essential requirements for the role.

Role Overview

To provide secretarial and administrative support to the Ophthalmology Department. Reporting to the Service Coordinator and working closely with Medical Secretaries and Support Secretaries to ensure the delivery of the service within NHS targets and RTT18 guidelines. To work flexibly and to provide and receive confidential and sensitive information written, aural or verbal, to be exchanged with patients/clients, relatives, staff or external parties. To provide comprehensive typing support ensuring accurate transcription and timely output.

This advert closes on Sunday 21 Dec 2025