Core Product Trainer (Customer)

Ishida Europe Ltd; Woodgate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading training solutions company in the United Kingdom is seeking a Training Specialist to develop and deliver comprehensive training programs for its product range. This role involves ensuring the accuracy of training outputs, maintaining training records, and promoting training services. Ideal candidates will possess extensive knowledge in technical fields and proven experience in training delivery to both operators and engineers. Effective communication skills and the ability to engage customers are critical for success in this position.

Qualifications

• Experience gained within a food, engineering, or manufacturing industry.
• Demonstrable experience in delivering training to machine operators and maintenance engineers.
• Ability to convey and assimilate complex information.

Responsibilities

• Develop formal training modules for the Ishida product range.
• Deliver training modules to satisfy customer requirements.
• Ensure accurate and timely output of the training section.
• Maintain records and databases accurately.
• Plan and organise promotions to increase training sales.

Skills

Proven knowledge of technical/engineering products

Excellent communication skills

Extensive knowledge of electrical and mechanical disciplines

Machine installation experience

Fault finding and repair experience

Training delivery experience

Job description

Main Purpose of the role

To develop and deliver training programs for all of Ishida Europe’s product range to our customers.

Primary Responsibilities

• Develop formal training modules for the Ishida product range (existing products and New Development Plan working together with Product Management).
• Deliver training modules to satisfy customer requirements.
• Ensure output of the training section is accurate, on time and achieves Ishida standards.
• Ensure records and databases are accurately maintained.
• Ensure safe working practices are understood, implemented and maintained.
• Carry out assessments following training and certify.
• Maintain database for training records.
• Understand and comply with the relevant sections of our ISO 9001-2008 quality standard.
• Plan and organise promotions to increase the sale of training.
• To be prepared to travel at short notice to any destination.

What skills are we looking for?

To be successful in the role, you will have proven knowledge of technical / engineering products, field service engineering, excellent communication skills, be able to convey and assimilate complex information and you must have extensive knowledge of electrical and mechanical disciplines.

We require someone who has proven experience of machine installation, fault finding and repair. You will have demonstrable experience gained within a food, engineering, or manufacturing industry. You must have experience training delivery to both machine operators and maintenance engineers.

You will be a personable, confident team player. You will need to be open minded, willing to learn and engage in continuous learning and be task and results focused as well as people centre.