Copy of STARS Front of House, Brand Ambassador, London (The Strand)

Securitas; Camden Town; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security services company in Camden Town is seeking an experienced Front of House, Brand Ambassador to ensure an exceptional customer experience. You will meet and greet all visitors, maintain high standards in the workplace, and work closely with client contacts to create a welcoming environment. Strong interpersonal skills and a professional demeanor are essential. This role involves assisting in emergencies and responding to changing priorities.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner.
• Deliver a consistently high-end customer focused experience.
• Embody a high-performance approach and encourage colleagues to do the same.
• Ensure the workplace is visually of a high standard.
• Work closely with client contacts to ensure a great environment.
• Assist in emergency situations.
• Provide timely and accurate information.
• Respond appropriately to fast changing priorities.
• Build strong rapport with reoccurring customers.
• Represent Securitas and the client organisation accordingly.

Job description

Overview

We have a fantastic and exciting opportunity for an experienced Front of House, Brand Ambassador to join our STARS team. Working for one of our high-profile clients in London, WC2R

STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service.

Responsibilities

• Meet and greet all staff, visitors and contractors in a professional and personable manner
• Deliver a consistently high-end customer focused experience
• Embody a high-performance approach and encourage colleagues to do the same
• Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard
• Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work
• Assist in emergency situations
• Provide timely and accurate information
• Respond appropriately to varying and fast changing priorities
• Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.)
• Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both