Copy of Customer Success Executive

StepStone Group; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading recruitment organization in Manchester is seeking a B2B Account Manager to manage SMB customer relationships. The role involves onboarding clients, enhancing product usage, and ensuring customer satisfaction. Candidates should have at least 1 year of relevant experience and a proactive approach to client interactions. The company offers a hybrid working model and a comprehensive benefits package including medical insurance and holiday allowance.

Benefits

29 days holiday allowance

Private medical and dental healthcare

Matching pension contribution

24/7 Employee Assistance Programme

Life Assurance Cover

Cycle to work scheme

Volunteering days

Dog-friendly office on Mondays and Fridays

Qualifications

• 1 year experience in a similar B2B account management role managing large portfolios.
• Demonstrable experience of balancing multiple competing priorities.
• Prior experience in using technology for automated customer journeys.
• Experience in onboarding clients is desirable.

Responsibilities

• Manage a large volume of SMB customers ensuring strong relationships.
• Engage proactively to maximize product usage and identify upselling opportunities.
• Lead client onboarding with approved tools and training on products.
• Serve as subject matter expert on product utilization.
• Identify risks and employ strategies to mitigate them.

Skills

Customer-focused

Proactive engagement

B2B account management

Business Solutions

Job description

Join our team and you'll be responsible for building and nurturing relationships with our customers ensuring they gain maximum value from the products and services they have invested. This role you'll collaborate closely with Sales and other internal teams to drive customer success, satisfaction and retention. You'll play a key part in helping clients fully understand and utilize all the products available to them, supporting their goals with a proactive and consultative approach to maximize product usage across the board.

We're looking for someone who is enthusiastic, customer‑focused and confident working in a fast‑paced collaborative environment.

Your responsibilities

• Manage a large volume of SMB customers ensuring strong relationships and driving excellent customer experience and satisfaction.
• Engage proactively and reactively to maximize product usage, identifying opportunities for additional solutions to increase revenue.
• Lead client onboarding with approved tools, presentations and timelines while training clients on TotalJobs products and solutions.
• Serve as the subject matter expert on product utilization and performance.
• Identify risks and employ effective strategies to mitigate them.

Qualifications

• 1 year experience in a similar B2B account management role managing large portfolios of client accounts.
• Demonstrable experience of balancing multiple competing priorities.
• Prior experience in using technology to deliver automated customer journeys and experience.
• Demonstrable experience of working proactively to help clients utilize the products and services they have purchased.
• Experience in onboarding clients desirable.

Additional Information

We're a community here that cares as much about your life outside work as how you feel when you're with us. Because your job shouldn't take over your life it should enrich it. Here are some of the benefits we offer:

• 29 days holiday allowance, bank holidays
• Private medical and dental healthcare
• Matching pension contribution of 4 or 5% (after 3 years of service up to 10%)
• 24 / 7 Employee Assistance Programme
• Life Assurance Cover
• Cycle to work scheme
• Hybrid working model (3 days working from the office)
• Volunteering days
• and you can bring your dog to the office on Mondays and Fridays!

Our commitment

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group are critical to our success as a global company so we want to recruit, develop and keep the best talent. We encourage applications from everyone regardless of background gender identity sexual orientation disability status ethnicity belief age family or parental status and any other characteristic.

As a global business we further our DEI and sustainability progress by working with national and international bodies and are proud to have been recognised for our work - both locally and internationally including:

• Armed Forces Covenant : Silver Award Employer Recognition Scheme
• EcoVadis : Bronze Award
• Fertility Friendly Employer accredited by Fertility Matters at Work
• RIDI (Recruitment Industry Disability) Awards : Inclusive Technology Award 2024
• Stonewall : Gold Award
• Stonewall : Top 100 Workplace Equality Index (85)

Remote Work: No

Employment Type: Full‑time

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Experience: years

Vacancy: 1