Coordinator - Property Services

Sovereign Network Group; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A major housing association in the UK is seeking a well-organised individual for a customer-focused administrative role. You'll be responsible for scheduling repairs and maintenance for residents, liaising with trades staff and handling queries. Ideal candidates will possess strong administrative skills and a customer service focus. Benefits include a flexible holiday package and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Wellbeing days and volunteering days

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Private medical and dental insurance

Qualifications

• Solid experience in administration within a busy customer focused role.
• Ability to think quickly and clearly and work well under pressure.
• Strong customer service focus & confident telephone manner.

Responsibilities

• Deliver the right outcome for customers.
• Provide a first point of contact for business partners.
• Manage a diary and bookings schedule for the team.

Skills

Administration experience

Customer service focus

Confidence on the phone

Ability to manage workload

Understanding of building maintenance

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role? Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors, Disability Confident.

Responsibilities

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Qualifications

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

About Disability Confident

A Disability Confident employer will generally offer interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.