Coordinator - Property Services

Sng (sovereign Network Group); Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in Basingstoke is seeking a dynamic individual to manage scheduling for repairs and maintenance works. Your role will involve liaising with trade staff and residents, ensuring that appointment targets are met. Ideal candidates will have a solid background in customer service and administration, enjoying challenges in a busy environment. This position offers a competitive benefits package and the chance to work with a committed team.

Benefits

25 days holiday allowance plus bank holidays

Flexible benefits package

Industry-leading pension scheme

Wellbeing discounts and benefits

Qualifications

• Experience of using several different computer systems.
• Some understanding of building maintenance terminology preferred.
• The ability to think quickly and clearly and work well under pressure.

Responsibilities

• Manage a diary and bookings schedule for the team.
• Assist in complaint and query resolution.
• Maintain effectiveness by developing strong relationships with team members.

Skills

Solid experience in administration within a busy customer focused role

Strong customer service focus

Ability to manage your own workload

Confident telephone manner

Empathy and a passion for helping people

Job description

Responsibilities

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

Qualifications

Are you exceptionally well organised with a keen eye for detail and passionate about providing outstanding service to both customers and colleagues? Do you thrive in dynamic environments where each day presents unique challenges and opportunities to make a meaningful difference?

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people

As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors, Disability Confident

Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

About Us

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) - an organisation that takes the best of both and makes it even better, we serve over 200,000 customers in 85,000 homes.

Benefits

• Generous 25 Days Holiday allowance (pro rata) plus all UK Bank Holidays, with an additional extra day accrued every year up to a maximum of 30 days to reward your continued service
• Flexible opportunity to buy or sell holiday days as part of our comprehensive flexible benefits package, tailored to your personal circumstances
• 3 additional paid wellbeing days and 2 paid volunteering days
• Industry-leading company pension scheme, with exceptional employer contributions matched up to 12% to help secure your financial future
• Progressive flexible working arrangements that support your work-life balance and personal wellbeing
• Comprehensive recognition scheme celebrating your achievements and contributions to organizational success
• Extensive wellbeing discounts and benefits package supporting your physical and mental health

Our Culture

At Sovereign Network Group, we are deeply passionate about fostering genuine inclusion for all individuals and creating a vibrant workplace where everyone can authentically thrive, regardless of their personal or professional background. We actively encourage applications from candidates of all backgrounds, experiences, and perspectives.

We firmly believe that embracing diverse talent not only strengthens our organization but also enhances our ability to serve the communities we support with greater understanding and effectiveness.