Coordinator - Projects - Major Works

Sovereign Network Group; Newbury; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading housing organization is seeking a Coordinator - Major Works Projects to join their team in Newbury. This role combines home and office work, supporting the delivery of maintenance and refurbishment projects. Ideal candidates will possess strong organizational skills, excellent communication abilities, and experience in customer service. The role offers generous benefits, including enhanced pension schemes, holiday flexibility, and wellbeing support.

Benefits

25 Days Holiday + Bank Holidays

3 additional Wellbeing days

Generous pension scheme

Private medical insurance options

Gym Membership discounts

Qualifications

• Ability to manage multiple tasks at once.
• Strong attention to detail and ability to follow processes.
• Experience in customer service roles is preferred.

Responsibilities

• Support the delivery of maintenance and refurbishment programmes.
• Coordinate communication between contractors and residents.
• Assist in performance monitoring and data reporting.

Skills

Strong organisational skills

Excellent communication skills

Confidence using Microsoft Office

Ability to work well in a team

Experience in a customer-focused role

Attention to detail

Willingness to learn

Tools

Microsoft Office

Job description

Role Overview

We now have a great opportunity for a Coordinator - Major Works Projects to join our Projects Team, on a permanent basis. Based out of our office in Greenham, you'll combine a mix of home and office working to ensure a positive work / life balance.

Responsibilities

The role includes:

• Supporting the successful delivery of planned maintenance, refurbishment, and retrofit programmes across the organisation's housing portfolio.
• Working closely with the Project Managers and the wider delivery team to ensure that projects are well organised, information is accurate and accessible, and communication with contractors, residents, and internal teams is clear and timely.
• Ensuring that service delivery is consistent, efficient, and aligned with agreed timelines, budgets, and quality expectations.
• Assisting in performance monitoring, financial tracking, and data reporting activities, contributing to the smooth and successful delivery of key investment projects.
• Supporting the planning and mobilisation of planned maintenance and retrofit programmes.
• Helping organise and track project documentation, appointments, and milestones.
• Maintaining accurate records of project status and updating relevant systems as needed.
• Coordinating communication with residents, contractors, and internal teams to ensure awareness of project schedules and access requirements.
• Drafting letters, notices, and other resident communications to support project updates.
• Monitoring contractor spend against budget and ensuring relevant documentation is in place.
• Processing contractor invoices and liaising with finance teams to ensure timely payments.
• Recording feedback and supporting the collation of resident satisfaction data post‑completion.

Qualifications

• Strong organisational skills and ability to manage multiple tasks at once.
• Excellent communication skills.
• Confidence using Microsoft Office (especially Outlook, Excel, and Word).
• Ability to work well in a team and support senior colleagues.
• Experience in a customer‑focused role.
• Attention to detail and ability to follow processes.
• Willingness to learn and take ownership of personal development.

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Benefits

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay – 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

It's a fantastic time to join us at SNG. We have an ambitious corporate plan to deliver an inspiring agenda of change and growth in a sustainable way. You'll be joining a highly skilled team at the forefront of driving these improvements and we'd love to hear from you to explore your skills and experience further.