Coordinator/Order Taker - Room Service

The Hongkong and Shanghai Hotels, Limited; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel is seeking a Coordinator/Order Taker for its Room Service department in London. This role is critical in providing high-quality dining service to guests in their private rooms. The ideal candidate will have experience in a luxury environment, excellent knowledge of food and beverage, and the ability to manage time and adapt under pressure. Join an award-winning team and enjoy market-leading remuneration with attractive benefits.

Benefits

Market-leading remuneration

Service charge

Attractive benefits

Qualifications

• Prior experience in a similar role within a Luxury Environment.
• Ability to understand food preferences and allergens.
• Excellent organizational skills required.

Responsibilities

• Handle guest inquiries and complaints promptly and professionally.
• Follow data entry standards for receiving guest orders accurately.
• Utilise POS system for processing payments and orders.
• Ensure proper handling of service requirements and inventory.
• Participate in scheduled meetings and trainings.

Skills

Knowledge of food and beverage

Excellent time management

Friendly attitude

Flexibility under pressure

Job description

The Peninsula London is pleased to announce that we are seeking a Coordinator/ Order Taker to work in our Room Service department. This service is critical to the success of any guest experience, providing unobtrusive yet high levels of dining service within the guests’ private rooms.

Having a great knowledge of the menu and the ingredients and being able to interact with the guest to provide friendly and tailored service is a true talent. Our guests often choose to relax in the comfort of their own rooms or benefit from the privacy that Room Service can offer whilst not compromising on the standard and service levels they come to expect from The Peninsula Hotels.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Perform pre-service and after-service procedures as per standard, handle guest inquiries, complaints and special requests promptly and professionally with the support of the supervisors and managers.
• Clearly follow all data entry standards when receiving guest orders and requests from different mediums and phone calls, ensure understanding and accuracy in following the sequence of service.
• Have exceptional menu knowledge with special focus on preferences and allergens. Understand all food and beverage items ordered, including ingredients, methods of preparation and proper service, while complying with health and safety regulations.
• Utilise the POS system, reservation system and hotel applications, process payments and ensure accuracy as per policies and procedures in place.
• Ensure proper ordering, receiving, storing, delivering and circulation of service requirements, amenities, minibar requirements and inventory, while practicing accountability.
• Attend and participate at all scheduled meetings and trainings.

General Requirements

• Prior experience in similar role within a Luxury Environment.
• Good knowledge of food and beverage.
• Friendly and positive.
• Excellent time management and organization, and highly adaptable.
• Flexibility and capability of working under pressure.

We are delighted to receive your CV and will liaise with suitable candidates directly.