Coordinator, Online Merchandising

Tapestry (Coach/Kate Spade); Greater London; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid working

Private Healthcare

Gym discount

Multi-brand discount

Job summary

Coach is part of the Tapestry family, a global fashion house. This role focuses on managing ecommerce operations for UK and European sites, ensuring high-quality product presentation and localisation. You will collaborate with cross-functional teams to support launches, promotions and site performance.

The ideal candidate has 1–2 years in ecommerce, strong organisational and analytical skills, and familiarity with SFCC and CMS tools. Hybrid working arrangements are offered.

Qualifications

• Bachelor's degree in a relevant field.
• 1–2 years experience in an ecommerce or digital role.
• Experience working in a global company/brand or online startup is a plus.

Responsibilities

• Monthly upload of products across UK, FR and EU sites with accurate presentation and merchandising.
• Build navigation, search dictionary, merchandising and trend shops for site refreshes.
• Support migration of smaller EU sites to Global-e and ensure localisation and accuracy.
• Collaborate with translations agency to ensure accurate localisation, especially for France.
• Work with Buying/Planning to support promotions and launches across Retail.
• Coordinate with Digital Design and Web Production for homepage and campaign visuals.
• Run weekly site performance reviews for UK, FR, EU and ROW.
• Optimize on-site search and cross-sell opportunities.

Skills

Ecommerce experience

Attention to detail

Communication skills

Excel proficiency

Education

Bachelor's degree

Tools

SFCC

PIM

Global-e

CMS tools

Job description

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.

Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The successful individual will leverage their proficiency in eCommerce to...

• Monthly upload of new products on UK, FR and EU / ROW sites, ensuring proper presentation of the online assortment, including product information, category information and website merchandising to maintain the sites to a high standard.
• Prepare for site refreshes by building navigation, search dictionary updates, merchandising and trend shops, and managing the item set-up process, including catalogue and product attribution.
• Support the planned migration of smaller EU sites to Global-e, helping enable greater localisation and ensuring site set-up is accurate and customer-ready.
• Work with our translations agency to ensure localised site content, with particular focus on France, is translated accurately and to a high standard.
• Work with Buying and Planning partners to support the promotional calendar, new product launches and category launches across Retail category.
• Work with Digital Design and Web Production on creative for homepages, promotions and campaigns, ensuring the site reflects business priorities, stock availability and local market needs.
• Regular research of competitor online activity, edit creation and digital innovation.
• Weekly site review of UK, FR, EU and ROW sites to monitor site standards, reporting any operational or testing issues that arise.
• Additional ad hoc website tasks as required, including testing new functionality and analysis of competitor tools or functionalities we should be looking to develop.
• Optimise on-site search, as well as cross-sell and up-sell products on the site.
• Work closely across all functions of the eCommerce team.
• Deliver weekly reporting on site performance for cross-functional and team meetings, leveraging available analytics platforms to provide relevant and actionable insights.

The accomplished individual will possess...

• Bachelor's degree with a minimum of 1-2 years' experience in an eCommerce or digital focused role.
• Experience working independently and as a team member in a fast-paced environment.
• Experience of working in a global company/brand and/or online startup.
• Excellent organizational skills and detail orientation.
• Excellent communication, presentation and analytical skills.
• Ability to multi-task under tight deadlines and have a strong sense of urgency.
• Strong problem-solving skills; proactive and take initiative.
• Ability to act quickly to last-minute requests and changes.
• Able to work autonomously.
• Computer literate, particularly in Excel.
• Prior experience with SFCC, a PIM system, Global-e or CMS tools would be advantageous.

An outstanding professional will have...

• Experience of working with U.S based head office
• Additional European language skills, particularly French
• Interest in AEO, inspirational site content and online customer experience

What Tapestry can offer you:

• Hybrid working (3 days working from the office, 2 days remote)
• Option to finish early on a Friday (Flex Fridays)
• 1 Paid Volunteering Day per year and opportunities to volunteer with global projects
• Learning & Development opportunities
• Internal mobility & career progression
• Regular Social Events - Seasonal & Cultural
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion council
• 25 days holiday in addition to bank holidays
• Annual Incentive Plan (company performance bonus)
• Multi brand discount up to 50% off - Coach and Kate Spade
• Private Healthcare with health assessment (Bupa)
• Bupa rewards - Financial wellbeing support and wellness discounts
• Private Dental Cover
• Free 24/7 support for family building, fertility and menopause with Maven
• Eyecare vouchers
• Employee Assistance Program
• Employer Pension Contribution
• Gym discount
• Interest free season ticket loan
• Cycle to work scheme

At Tapestry, we are committed to building a diverse & inclusive workforce. We know that having a wide range of perspectives and experiences makes us more innovative and brings us closer to our consumers.

If you are interested in this role but do not believe you meet all the set criteria, that's ok. We are happy to work with individuals who have the drive, passion, agility and willingness to learn.

Our Competencies for All Employees Co