Coordinator - Fire and Security

Sovereign Housing Association Limited; Hurn; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association based in Hurn is seeking a Coordinator to join its operations support team. The role involves scheduling work for trades employees, liaising with residents, and ensuring high-quality customer service. Ideal candidates will have solid administrative experience, strong customer service focus, and effective communication skills. Join a forward-thinking culture with great benefits including flexible holidays and a matched pension scheme.

Benefits

25 Days Holiday + Bank Holidays

Matched pension scheme up to 12%

Enhanced maternity/adoption pay

Private medical insurance options

Wellbeing discounts including Gym Memberships

Qualifications

• Experience in a busy customer-focused role.
• Familiarity with various computer systems.
• Ability to work well under pressure.

Responsibilities

• Schedule work diaries for trades employees.
• Liaise with trade staff and residents for repairs.
• Resolve complaints and queries.

Skills

Solid experience in administration

Customer service focus

Ability to manage work load

Confident telephone manner

Understanding of building maintenance terminology

Job description

Are you well organised and enjoy providing an excellent service to customers and colleagues? Do you enjoy working in a busy and varied role?

We are currently looking for a Coordinator to join our fast paced operations support Team, working in our Property Services division in our Hurn Office on a Permanent Basis.

About Sovereign Network Group (SNG)

We are thrilled to have joined forces with Network Homes in October 2023, which now places us as the 6th largest housing association in the UK. Sovereign and Network Homes have come together as SNG (Sovereign Network Group) an organisation that takes the best of both and makes it even better.

The Role

Your responsibilities will include receiving work orders and scheduling work diaries for trades employees completing repairs and maintenance works for our residents. You'll enjoy liaising with trade staff and other repairs staff to make sure all appointment targets are met and liaise with residents about their scheduled repair and maintenance works.

• Responsible to deliver the right outcome for our customer
• Provide a first point of contact within your area for business partners
• Assist in complaint and query resolution
• To manage a diary and bookings schedule for the team
• Complete required administration tasks
• Seek opportunities to improve performance and offer solutions
• Establish and maintain own effectiveness by developing strong working relationships with team members, business stakeholders

What we look for

• Solid experience in administration within a busy customer focused role
• Some understanding of building maintenance terminology preferred
• Experience of using several different computer systems
• Ability to manage your own work load
• Strong customer service focus & confident telephone manner
• The ability to think quickly and clearly and work well under pressure
• Empathy and a passion for helping people
• As someone committed to customer service, you'll work as part of our Property Team responsible for scheduling repairs and maintenance works to fit with the diaries of our trade staff and contractors

We have some great benefits at SNG, including:

• 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
• Chance to buy or sell holiday as part of our flexible benefits package
• 3 additional Wellbeing days and 2 paid volunteering days
• Generous matched pension scheme up to 12% and Life cover at 4x salary
• Enhanced maternity/adoption pay
• Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
• Options for private medical insurance, dental insurance and critical illness cover
• Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

This is a great opportunity to join the team as we progress through an exciting period of change at SNG. We pride ourselves on having a relaxed, supportive and forward-thinking culture, working collaboratively to achieve success.