Coordinator and Administration Assistant

NHS; Hurn; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading health service provider seeks a Band 3 Coordinator/Administrative Assistant to join the Interim Care Team. Responsibilities include coordinating discharges from hospitals and managing administrative tasks. Ideal candidates will hold an NVQ III in Care or equivalent and have experience in health or social care settings. Strong IT skills and effective communication are essential. This position offers the opportunity to support patients in regaining independence post-discharge, working closely with various healthcare professionals.

Qualifications

• Experience working in a health or social care setting.
• Competence with IT software packages.
• Ability to manage and prioritize workload.

Responsibilities

• Coordinate discharge referrals ensuring accurate information.
• Handle administrative tasks for the interim care team.
• Work with hospital therapists for efficient discharges.

Skills

Data Entry

IT Skills (Excel, Word, Microsoft Outlook)

Verbal and written communication

Attention to detail

Time management

Education

NVQ III Care or equivalent

Tools

Microsoft Office

E-Camis, EPR (hospital computer systems)

Job description

University Hospitals Dorset NHS Foundation Trust

Coordinator and Administration Assistant

The closing date is 17 November 2025

We are recruiting for a Band 3 Coordinator/Administrative Assistant to join our Interim Care Team at University Hospitals Dorset (UHD).

Our well-established and highly regarded team provides an early supported discharge service across two sites: Bournemouth Hospital and Christchurch Hospital. We support patients who are ready to leave the acute hospital setting but require additional help to regain and optimise their independence at home.

The service is therapy- and nursing‑led, with a multidisciplinary team that includes Coordinators, Community Therapy Assistants, Occupational Therapists, and Nurses. Within the team, we currently have one Band 4 Coordinator and two Band 3 Coordinators.

Interview Date: 25th November 2025

Main duties of the job

The post holder will report to the Clinical Leads for both the Interim Care Team and the Discharge Team. The role is central to coordinating discharges from UHD hospitals and supporting the delivery of a high‑quality service. Key responsibilities include managing core administrative tasks such as data collection, handling telephone and email enquiries, and ensuring the efficient day‑to‑day running of the service. The post holder will play an important role in providing a professional, responsive, and supportive service to colleagues, partner organisations, patients, and their families.

If you would like to learn more about this role, please feel free to contact us for further information.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD is investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Job responsibilities

• To coordinate discharge referrals from UHD ensuring the team have all the required information and ensuring the correct procedures have been followed.
• To be involved in administrative tasks relevant to the interim care team.
• Work closely with hospital therapists, the social work teams and discharge keyworkers to deliver high quality, efficient and effective discharges.
• To coordinate the therapy assistants timetable ensuring there is adequate time for care visits, travel and breaks.
• To produce accurate reports in accordance with strict deadlines

Person Specification

Qualifications

• NVQ III Care or equivalent

Experience

• Recent experience working in a health or social care setting
• Competent using a large range of IT software packages e.g. Microsoft Office; excel; outlook
• Previous experience in the NHS
• Previous experience working as a therapy assistant or carer
• Ability to use own initiative within sphere of responsibility
• Ability to effectively organise and prioritise own workload and ensure deadlines are met with supervision
• Excellent attention to detail
• Deal with multiple demands in short deadlines
• Awareness of the Data protection law & confidentiality
• Ability to type reports, letters and emails
• Data Entry & producing reports
• IT Skills (Excel, Word, Microsoft Outlook)
• Ability to set goals and review outcomes
• Experience of hospital computer systems (E-Camis, EPR)
• Experience of ordering stationery etc on powergate

Knowledge

• Knowledge of the hospital discharge process
• Knowledge of common medical conditions.
• Knowledge of moving and handling equipment

Other requirements specific to the role

• Ability to challenge discrimination
• Effective verbal and written communication skills
• Ability to work under pressure
• Flexibility to respond to changes
• Ability to recognise limitations of own practice and to raise when appropriate.
• Demonstrates Trust Values and Behaviours
• Positively promote, challenge and implement continuous improvement.

Personal Attributes

• Able to work with other agencies
• Flexible attitude to work in a range of environments and with a diverse patient group
• Able to work effectively in a team
• Well motivated and shows initiative
• Able to prioritise
• Able to respond to others with respect and sympathy

Language requirement

• Be able to speak English as necessary to undertake the role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospitals Dorset NHS Foundation Trust