Coordinator/Administration Officer

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading NHS Trust in Bristol is seeking a diligent colleague for Paediatric services to coordinate patient appointments and support clinical work. The role demands effective communication skills, clerical experience, and the ability to work under pressure. The successful candidate will contribute to delivering exceptional patient care within a dynamic environment.

Benefits

Flexible working hours

Opportunity for career development

Supportive team environment

Qualifications

• Clerical and administrative experience, including reception duties.
• Experience dealing with the public, both over the phone and in person.
• Understanding of medical terminology.

Responsibilities

• Liaise with clinical and non-clinical staff for queries.
• Act as a point of contact for patients and relatives.
• Process outpatient appointments and inpatient admissions via telephone.

Skills

Effective communication skills

Organisational skills

Attention to detail

Ability to work under pressure

Teamwork

Education

GCSE in English Language and Maths (grade C or above)

Tools

Microsoft Office

Job description

Job Summary

Paediatric services are looking for a colleague who can help our busy and lively teams achieve our trust's and departmental targets. The successful candidate will be part of a team that prides itself on delivering excellent patient care and efficient working practices.

Using great communication skills to coordinate patient appointments and assist the organization of clinical work, the candidate may be asked to work between hospital sites with the possibility of working from home.

There are a number of roles within Paediatric Services across a range of surgical and medical specialties. Upon successful interview, you may be offered a role in any vacant paediatric service.

Main duties of the job

• To liaise with and act as a point of contact for queries from clinical and non‑clinical staff.
• To act as a point of contact for patients, relatives and carers, always polite and empathetic and able to communicate effectively in difficult situations.
• To process outpatient appointments and inpatient admissions by telephone in line with the Patient Administration System (PAP), including informing patients of any changes or cancellations and re‑booking appointments if required.

About Us

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute trusts in the country, bringing together a workforce of over 13,000 staff and more than 100 clinical services across 10 sites to serve a core population of over 500,000 people in the South West of England. UHBW is rated ‘Good’ overall by the CQC. The trust is a forward‑thinking, multi‑award winning organisation dedicated to improving patient care through research, innovation and a commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. We are an equal‑opportunity employer committed to recruiting a diverse workforce that reflects the local population.

Details

Date posted: 17 October 2025

Pay scheme: Agenda for change

Band: Band 3

Salary: £24,937 – £26,598 per year pro‑rata

Contract: Fixed term

Duration: 12 months

Working pattern: Full‑time, Flexible working, Compressed hours

Reference number: 387‑WC6833‑TJ‑AAA

Job locations: St Michael’s Hospital & Bristol Children’s Hospital, Bristol, BS2 8EG

Person Specification

Essential Knowledge and Experience

• Clerical / administrative experience, including filing and reception duties.
• Experience dealing with the public, both over the telephone and in person.

Desirable

• Previous NHS experience.
• Experience using a Patient Administration System.
• Understanding of medical terminology.
• Experience in a busy office environment.

Essential Skills and Abilities

• Effective and polite manner when dealing with people face‑to‑face and by phone.
• Ability to work under pressure, meet deadlines and maintain high accuracy.
• Teamwork skills, adaptability to change and the ability to motivate others.
• Confidence to handle difficult conversations with patients, relatives and carers.
• Organisational and IT skills (Microsoft Office).
• Attention to detail and good command of English.

Desirable

• Knowledge of admission/outpatient policies and procedures.

Essential Qualifications and Training

• GCSE, grade C or above (or equivalent) in English Language and Maths.

Desirable

• Business and Administration Level 3 NVQ or equivalent.
• Typing ability.

Essential Aptitudes

• Collaborative, supportive, innovative and respectful.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check with the Disclosure and Barring Service (formerly CRB) will be required to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from candidates requiring Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information, please visit the UK Visas and Immigration website.

Employer Details

Employer name: University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)

Address: St Michael’s Hospital & Bristol Children’s Hospital, Bristol, BS2 8EG

Website: https://www.uhbw.nhs.uk/