Coordinator

Wessex Fire & Security; Melksham; On-site; GBP 25,178 - 30,773; Full time

Benefits offered by this job

25 days holiday

BUPA medical insurance

Accident and Sickness Insurance

Life Assurance

Pension contributions

Job summary

Wessex ME is seeking an experienced Works Co-ordinator to join our team at our satellite office in Melksham. You will coordinate repair calls, planned works orders and engineers, ensuring deadlines are met and customer service standards are maintained.

You will keep customers updated during the service process and manage documentation and communications. Salary is £27,976 per annum for 40 hours per week, with benefits including 25 days holiday, BUPA medical insurance, accident and sickness

Qualifications

• Excellent written and verbal communication skills.
• Confident with Microsoft Word and Excel.
• Excellent ability to organize and prioritise workload effectively to meet targets.
• High level of accuracy and tenacity.
• Excellent teamwork and customer-focused approach.

Responsibilities

• To coordinate repair calls, planned works orders and engineers ensuring deadlines are met and customer service standards are met at all times.
• To ensure all appointments are made with clients and that engineers have full working schedules.
• To ensure appointments are booked for the relevantly skilled engineer for the correct job, ensuring materials and access information are prepared.
• To update customers during the service process via spreadsheets portals and email.
• To check paperwork generated by jobs and chase outstanding items before close down.
• To answer department telephones and take messages as needed.

Skills

Written communication

Verbal communication

Microsoft Word

Microsoft Excel

Organisational skills

Prioritisation

Accuracy

Teamwork

Problem solving

Customer focus

Tools

MS Word

MS Excel

Job description

Wessex ME is based in North Dorset and is part of the Andwis technical services Group of companies. Due to our continued expansion, we are seeking an experienced Works Co-ordinator to join the team at our satellite office in Melksham.

Main Duties & responsibilities:

• To coordinate repair calls, planned works orders and engineers ensuring that deadlines are met and that customer service standards are met at all times.
• To ensure all appointments are made with the clients and that engineers have full working schedules.
• To ensure appointments are booked for the relevantly skilled engineer for the correct job, making sure everything they need to carry out the works is available (materials, access information)
• To update customers during the service process to ensure that they are kept up to date with the progress of the work, this will include spreadsheets portals and email communication.
• To check the paperwork that is generated by the jobs and ensure that any outstanding paperwork is chased before the job is closed down.
• To answer the department telephones in a timely manner and take messages when necessary for other members of staff.

This list of responsibilities and duties is not exhaustive, and the Company will expect you to perform other duties relevant to the job title.

Essential competencies:

• Excellent written and verbal communication skills.
• Confident with Microsoft Word and Excel.
• Excellent ability to organize and prioritise workload effectively to meet targets.
• High level of accuracy and tenacity.
• Excellent team working skills.
• Good problem-solving skills.
• Customer focused.

Desirable:

• Experience in a fast-paced customer facing role.

Remuneration

• Salary – £27,976 p/a (40 hours per week, office based, Mon-Fri)
• 25 days holiday (plus bank holidays)
• BUPA medical insurance
• Accident and Sickness Insurance
• Life Assurance
• Pension contributions

All subject to qualifying periods of employment and Conditions of Contract.

Wessex ME is proud to be an equal opportunity employer that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as people living with disabilities and any other groups that could bring diverse perspectives to our business.