Convenience Area Manager - South West Areas

Marks & Spencer; Hounslow; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

20% colleague discount across M&S and

Competitive holiday entitlement

Discretionary bonus schemes

Pension & Life Assurance

Induction and training programmes

Wellbeing support and Virtual GP

Volunteer day

Job summary

Marks & Spencer is seeking an experienced Convenience Area Manager for the South West, responsible for 65 partner stores with high performance. You will lead store operations, drive customer satisfaction, and ensure strong brand standards across all sites.

You will build partners’ capabilities, influence regional teams, and deliver continuous improvement through practical, hands-on leadership and clear communication. The role is based in the UK retail network with strong business impact.

Qualifications

• Strong leadership of multi-site store teams.
• Experience in convenience/food retail is a plus.
• Excellent customer experience mindset.
• Ability to influence internal and external partners.
• Strategic thinker with operational insight.
• Clear communicator across levels of the business.
• Proven track record of coaching and developing teams.

Responsibilities

• Lead a region of approximately 65 partner franchise stores with a turnover of £70m-£90m, driving performance, growth, profit and customer satisfaction.
• Set the standard for store presentation and 100% execution of launches, events and campaigns.
• Build strong relationships with partner organisations and regional teams, influencing Partner businesses to improve KPI performance.
• Support transformation by explaining the ‘why’ and embedding new processes.
• Challenge Central Support Teams to deliver right first time for customers and Partners.
• Create a great place to work by listening to feedback and developing high-performing store teams.

Skills

Store leadership

Retail operations

Customer experience

Stakeholder management

Strategic thinking

Communication skills

Team leadership

Job description

Convenience Area Manager - South West Areas

United Kingdom

Job Description

What You Will Do

• Lead a region of approximately 65 partner franchise stores with a turnover of £70m-£90m, driving business performance, growth, profit and customer satisfaction.
• Set the standard for great-looking stores, ensuring 100% execution of launches, events and campaigns whilst delivering a positive customer experience and consistently high M&S brand standards.
• Build strong relationships with partner organisations and M&S regional teams, influencing up to six Partner businesses to improve KPI performance and shape future partnership growth.
• Support transformation by explaining the ‘why’, embedding new processes effectively and identifying opportunities to simplify operations, improve efficiency and reduce operational complexity.
• Challenge and influence Central Support Teams to deliver right first time for customers, colleagues and Partners whilst helping shape solutions to complex operational issues.
• Create a great place to work by working closely with Partners, listening to feedback and supporting the development of high-performing store teams.

Who You Will Be

• A commercially minded retail leader with a strong background in store operations and a passion for delivering exceptional customer experiences.
• An influential relationship builder who can develop strong partnerships with internal stakeholders, franchise partners and regional leadership teams.
• A strategic thinker who can identify trends, opportunities and innovative ways to simplify operations and improve performance.
• A confident communicator who can influence across multiple organisations and navigate the complexities of working with different Partner businesses.
• A driven self-starter who takes ownership, challenges constructively and remains focused on delivering results through others.
• A people-focused leader with a proven ability to develop colleagues, build engagement and create a positive working environment.

What You Will Bring

• Strong retail store leadership experience, with a particular focus on Food operations and multi-site performance management.
• Excellent commercial awareness, with the ability to identify trends, opportunities and performance improvement initiatives.
• Proven ability to solve complex operational challenges and develop practical solutions that deliver sustainable results.
• Outstanding communication and influencing skills, with experience building relationships across internal teams and external business partners.
• Strong leadership capability with a track record of coaching, developing and motivating teams to deliver high performance.
• Experience within Convenience Retail would be advantageous but is not essential.

What’s in it for you:

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing exceptional quality, value, service to every customer, whenever, wherever and however they want to shop with us.

• Here are some of the benefits we offer that make working for M&S just that little bit more special…
• 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

Everyone’s welcome

We are ambitious about the future of retail. We’re disrupting, innovating and leading the industry into a more conscientious, inspiring digital era. We’re transforming how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

Lead with purpose. Own the outcomes. Raise the bar. This is your store. And your chance to shape the future of M&S. Are you ready for it? Take Your Mark