Controls Service Engineer

Ganymede; United Kingdom; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading automation specialist in the UK is seeking Controls Service Engineers to provide technical support for major manufacturing companies. Candidates should have relevant qualifications and significant experience with PLCs. The role involves both in-office and remote work with a strong emphasis on customer satisfaction. The position offers a competitive salary, on-call allowance, car allowance, and various benefits.

Benefits

Company Pension

Time off in lieu

25 Days holiday

Responsibilities

• Respond to logged tickets for minor faults.
• Log into customer PLC's remotely for troubleshooting.
• Attend handover meetings with Project Managers.
• Be available for client calls/emails regarding PLC-related faults.

Skills

Electrical/Controls Apprenticeship/HNC or Degree

Experience working with PLC's to modification/design level

Remote connection via VPN

Communication skills for diagnostics

Siemens TIA Portal

Client facing/communication skills

Self-motivated, able to work under pressure

Job description

Controls Service Engineer

Salary: 50,000 - 55,000 (depending on experience and skillset) + 3,500 on call allowance + Car Allowance OR Company Car
Location: Telford OR Nottingham based
Hours: 8am - 5pm (Hybrid option during in-office weeks 1 day per week considered)
Benefits: Company Pension, Time off in lieu, 25 Days holiday

About the Role

Our client is a leading automation specialist providing technical solutions to businesses across the globe with an extensive client portfolio across leading engineering and manufacturing companies. They are passionate about developing technologically advanced solutions to help improve and advance manufacturing capabilities.

Due to expansion and the needs of their ever-increasing client base, they require 3 Controls Service Engineers to join their skilled and enthusiastic team. The successful Controls Service Engineers will provide technical support both online and face to face with customer satisfaction at the forefront of their mind.

Key Responsibilities

The role of Controls Service Engineer will be split across the month between in-office and on-call/from home alternating weekly.

Responsibilities in-office will include

• Responding to logged tickets for minor faults
• Logging onto customer PLC's remotely - fault finding/troubleshooting and making modifications to code
• Booking in faults for visits later in the week
• Attending handover meetings with Project Managers

Responsibilities on‑call/from home will include

• Be available for client calls/emails due to PLC related faults
• Providing support - remotely/onsite/via email/via phone call to resolve issue

This role is on‑call 24/7 2 weeks a month - you must be prepared to work on an on‑call rota at potentially short notice and during unsociable hours.

Preferred skills & experience

• A relevant qualification i.e. Electrical/Controls Apprenticeship/HNC or Degree
• Significant experience working with PLC's to modification/design level
• Be able to log in remotely via VPN and direct yourself through diagnostic pages
• Have the ability to communicate well with clients to procure required information for diagnostics
• Siemens TIA Portal is desirable though not a prerequisite
• Solid client facing/communication skills
• Self‑reliant, self‑motivated and able to work under pressure

Why Join Us?

This is a fantastic opportunity for a Controls Service Engineer looking to work on exciting automation projects, providing top of the line support for some of the UK's biggest manufacturing/engineering companies.

In return, our client is offering a package of

Salary: 50,000 - 55,000 (depending on experience and skillset) + 3,500 on call allowance + Car Allowance OR Company Car
Location: Telford OR Nottingham based
Hours: 8am - 5pm (Hybrid option during in-office weeks 1 day per week considered)
Benefits: Company Pension, Time off in lieu, 25 Days holiday

If you wish to be considered for this opportunity then please respond with your intention as we are looking to fill this role in the coming few weeks, you will then be contacting by one of our Recruitment Consultant who will be able to provide more details.

ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gen