Controller

Mitie; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A security service provider in Brighton seeks a Control Room Officer to deliver exceptional customer service while managing site security. Responsibilities include monitoring CCTV, liaising with personnel, and ensuring compliance with health and safety protocols. Candidates should possess strong communication skills and a customer-facing background, along with necessary licenses. Join a team that values professionalism and customer care in a dynamic environment.

Qualifications

• Demonstrated experience in customer service or front-of-house roles.
• Excellent written and verbal communication skills.
• Ability to work in compliance with GDPR regulations.

Responsibilities

• Provide outstanding customer service while welcoming staff and customers.
• Monitor the CCTV system and maintain logs.
• Communicate effectively with security and visitors.

Skills

Customer service

Interpersonal skills

Communication

Attention to detail

Flexibility

Education

CCTV license

SG or DS license

Job description

Job Overview

To provide general controller services. These duties will comply with the Assignment Instructions and site Standard Operating Procedures with a focus on customer service and customer care.

Main Duties

• To receive and provide a friendly welcome to all staff and customers attending and calling the control room.
• Recording all activities in the site log book including the monitoring of the CCTV system, fire & security alarm panels.
• To communication between security department and associates/contractors/visitors, emergency calls, escalation of incidents, administration of records, documents, paperwork, key issuing, daily shift handover reports, adhoc requests, daily workload administration - alarm tests, sprinkler drain downs, ensuring they are familiar with site rules, policies and procedures.
• To work alongside the Protective Services Team in managing all aspects of site security, remaining calm, vigilant and efficient at all times and effectively assist with a wide range of enquires and requests from staff, visitors and contractors.
• Display an outstanding level of customer service and understand the rationale behind the delivery.
• Enforce access procedures that are clearly stated in the Assignment Instructions and site Standard Operating procedures but always in a polite but assertive manner.
• Excellent interpersonal skills with the ability to communicate effectively with individuals at all levels.
• Answer telephone calls in accordance with the approved procedure.
• To ensure full compliance with GDPR regulations.
• Computer literate and punctual.

What we are looking for

• Demonstrated customer facing/customer service or front-of-house experience.
• Excellent written communication and interpersonal skills.
• Flexible and Reliable.
• Ability to work the set shift pattern.
• CCTV license preferential, SG or DS license essential.