Control Tower Operations Manager

Everi, Inc.; Kenilworth; On-site; GBP 30,000 - 50,000; Full time

Job summary

A logistics management company in the United Kingdom is seeking an experienced operations manager to oversee the Coventry Campus yard and Control Tower. This role requires a Transport Manager CPC certification and at least 2 years of experience managing teams and working in a transport office environment. Responsibilities include ensuring compliance with standards and KPIs, promoting a positive team environment, and maintaining effective communication. Benefits include 33 days of annual leave and access to flexible perks.

Benefits

33 days of annual leave

Career progression

Access to flexible perks including shopping vouchers, insurance, and healthcare

Qualifications

• 2+ years experience leading a team.
• 2+ years experience in a transport office environment.
• 2+ years experience with Yard Management Systems (YMS).

Responsibilities

• Ensure compliance with Health and Safety policies.
• Oversee Coventry Campus Control Tower operations.
• Achieve Key Performance Indicators.

Skills

Leadership

Operational Management

Problem-solving

Communication

Education

Transport Manager CPC

Tools

Yard Management Systems (YMS)

Job description

To effectively and efficiently manage the Coventry Campus yard, Control Tower and local Linehaul operations, in line with the operational core values and in accordance with the principles of the Company 'Mission Statement'. To motivate, coach and develop a site team to achieve excellence in all areas of the operation. A focused and as necessary hands‑on approach is required in some areas. The main role aim is to achieve excellence on standards of service and to liaise and work with the Control Tower manager to ensure that KPI's and standards are achieved as detailed in the site plan.

Key Responsibilities

• Ensure that all Health and Safety policies and procedures are complied with within own area of control (as stated in the employee handbook/displayed at the location) in line with Location Risk Assessments
• Adhere to all Security Policies and Procedures as outlined in the employee handbook displayed at the location
• Ensure that all Key Performance Indicators are achieved
• Present a caring and helpful attitude at all times towards customers and all colleagues
• Ensure that all verbal and written communication is appropriate and in line with Data Protection Regulations
• Respect other workers religious/personal beliefs
• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site
• Ensure that the operational service provided by the Control Tower achieves and or exceeds Company minimum standards
• Review cost performance to ensure that costs are in line with agreed targets.
• Ensure that the site compliance schedule is regularly updated and that targeted improvements are achieved and maintained
• As outlined within the role core responsibilities, ensure that site health and safety procedures and safe working practices are implemented and strictly adhered to
• In conjunction with the Health and Safety department, ensure all areas of risk are assessed and documented appropriately
• Ensure that you are in possession of all appropriate data and information necessary to enter into cogent debate when challenged on aspects of the site performance
• Review monitor and ensure all site records are updated, particularly, but not exclusively transport, to ensure that these are in compliance with statutory and company requirements and that these will meet with strict compliance and audit procedures
• Carry out any other duties that may be reasonably required in the context of the job role, or as instructed by the Campus Manager or Head of Department
• Oversee Coventry Campus Control Tower operations
• Deliver outstanding service to our Customers, Hubs and Network of Depots and customers with a team driven to be the best they can be
• Achievement of Compliance Targets within the operation and Department through ensuring Legislation and Company policies are adhered to at all times
• Ensure resolution of operational issues, through proactive management of areas of concern, quick response to immediate problems and strategic planning of potential areas of weakness. Planning of contingencies in case of site failure.
• Encourage a competitive environment with clearly set productivity and service level targets for your teams

Qualifications / Requirements

• Transport Manager CPC (essential)
• 2+ years experience of leading a team
• 2+ experience in transport office environment
• 2+ years Yard Management Systems (YMS) experience

Benefits

• Annual Leave: At least 33 days of annual leave (including Bank Holidays).
• Career Progression
• Inclusive Benefits: Access to flexible perks including shopping vouchers, insurance, and healthcare.

We are Evri. Where everyone is welcome. We’re excited for the future. Let’s deliver it together. Every parcel, every person, every place - every delivery made for you. Evri is leading the way in creating responsible delivery experiences for everyone, everywhere.

We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.