Control System Technical Support Engineer

Avara Foods; Telford; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading food manufacturing company is seeking a Control System Technical Support Engineer at their Telford site. You will provide technical support for automation systems, assist with fault diagnosis, and support system development. Required skills include basic understanding of PLCs and SCADA systems, with a focus on teamwork and communication. This role offers competitive salary, career development, and a supportive working environment.

Benefits

£41,829.91 per annum

31 days holiday allowance

Secure contract with long-term career development opportunities

Straightforward pension contribution of 4%

Life assurance

Subsidised staff canteen

Staff sales at discounted prices

Cycle to work scheme

Unlimited remote GP appointments and mental health sessions

Qualifications

• Experience in a manufacturing or maintenance environment is required.
• Confidence in electrical fault-finding and interpreting wiring diagrams is necessary.
• Willingness to learn and grow within a structured support environment.

Responsibilities

• Provide technical support, fault diagnosis for automation systems.
• Assist with fault-finding on production equipment.
• Support communication systems including Modbus TCP/IP.

Skills

Basic understanding of PLCs

SCADA/HMI systems

Electrical fault-finding

Communication skills

Teamwork skills

Education

HNC/HND in Electrical Engineering

Tools

Siemens TIA Portal

WinCC

Job description

Who are we, and what do we do?

You may not have heard of us, but there’s a good chance you’ve enjoyed our products. Avara Foods is one of the UK’s leading food businesses, supplying chicken and turkey to the country’s major supermarkets and well-known restaurants.

We own and manage our entire supply chain, from farms to factory and all the way to the customer door – meaning we have careers that cover a whole range of functions. We have major processing sites across England and Wales, and an agricultural network of over 350 farms, spanning from North Yorkshire to the South Coast and Wales.

A Little About Our Telford Site

Our advanced manufacturing site in Telford is one of our main processing facilities, processing up to 1.5 million birds per week. There are over 1,200 talented people employed at our Telford site, helping us to deliver high quality products to our customers and making the business a trusted leader in fresh foods.

We’ve recently invested £2.3 million in technology and equipment, making it one of the most advanced food manufacturing facilities in the UK.

About The Role

Are you passionate about Engineering? Looking for a new challenge? Do you have experience as Control System Technical Support Engineer?

As an inclusive, forward-thinking business, we take pride in our approach to investing in our people across Avara Foods and are looking for a highly competent and motivated Engineer to join our Engineering Team, based at our Telford site.

The role is a combination of factory based and office based so you’ll be working in a fast‑paced, dynamic FMCG factory environment which is noisy and refrigerated in some areas, manufacturing short‑shelf life products where hygiene standards are critical. As a Control System Technical Support Engineer you’ll be working Monday to Friday, 08:00 to 17:00.

What will you be doing as Control System Technical Support Engineer at Avara?

As a Control System Technical Support Engineer, you will provide technical support, fault diagnosis, and continuous improvement for site automation systems, including Siemens TIA Portal, WINCC, SCADA/HMI platforms, SQL databases, industrial networking, and system integration. You will also support system development and ensure compliance within control systems.

What will your key responsibilities as a Control System Technical Support Engineer include?

• Provide day‑to‑day support for Siemens TIA Portal‑based PLC systems (S7‑1200/1500), under guidance from senior engineer.
• Assist with fault‑finding on production equipment including HMI and SCADA issues (WinCC, Proface, Weintek).
• Carry out basic troubleshooting of electrical panels, sensors, I/O, and Variable Speed Drives (VSDs).
• Support communication systems including Modbus TCP/IP and OPC (training provided).
• Help with the maintenance of automation systems and assist in routine software backups and updates.
• Follow preventative maintenance tasks for control systems and complete documentation.
• Collaborate with the maintenance and production teams to minimise downtime and escalates issues as needed.
• Contribute to simple system changes (e.g. timer tweaks, alarm edits) with support from senior engineer.
• Participate in small automation projects under supervision.
• Support training and documentation updates for operational use of control systems.

What You’ll Need To Be Successful

• HNC/HND in Electrical Engineering or equivalent qualification.
• Basic understanding of PLCs, SCADA/HMI systems, and industrial automation.
• Experience in a manufacturing or maintenance environment.
• Confidence in electrical fault‑finding and interpreting wiring diagrams.
• Some experience or exposure to Siemens TIA Portal.
• Strong communication and teamwork skills.
• Willingness to learn and grow within a structured support environment.

The Benefits Of Working For Avara Foods

As a Control System Technical Support Engineer you will enjoy a secure, supportive and progressive working environment, where your contribution and achievements will be recognised and rewarded.

Benefits

• £41,829.91 per annum
• 31 days holiday allowance
• Secure contract with long‑term career development opportunities
• Straightforward pension contribution of 4%
• Life assurance
• Subsidised staff canteen serving hot food
• Staff sales at hugely discounted prices
• Cycle to work scheme
• Salaried Advance Finance
• Salary Sacrifice Car Scheme
• Access to our Employee Benefit Scheme, including unlimited remote GP appointments, unlimited mental health sessions, physiotherapy sessions, medical second‑opinion consultation, and other discounts and perks such as savings & discounts on weekly costs.
• Ts & Cs apply

What happens after you apply for this role?

After you’ve applied, you’ll be contacted in due course by a Resourcing Officer at our Telford site, to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.

If you’re ready to work in a dynamic environment alongside talented people who take pride in delivering great results, apply today!

We are committed to being an equal opportunities employer.