Control Room Operators

Advance Training & Recruitment Services; Dartford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A recruitment agency in the UK is seeking experienced Control Room Operators to manage a team ensuring high service delivery in emergency services operations. Applicants should have experience in operational control rooms and excellent communication skills. The role includes monitoring safety systems and coordinating resource deployment. Shifts include 2 days, 2 nights, and 4 off. Competitive compensation and a dynamic work environment offered.

Qualifications

• Experience working in an emergency services environment is essential.
• Excellent communication skills, both oral and written are a plus.
• Aptitude for effective problem solving.

Responsibilities

• Lead and manage a team of control room operators.
• Coordinate the deployment of resources to resolve incidents.
• Monitor CCTV, tunnel, and bridge safety systems.

Skills

Experience in operational control room

Excellent communication skills

Effective problem solving

Job description

Our client urgently requires 4 Control Room Operators, please can you provide some suitable candidates. Experience of working in an operational control room, in an emergency services or National Highways environment is essential.

Start date ASAP

End date 27/09/2026

Location: Dartford, Kent

Shifts 2 day shifts 2 nights shifts 4 off

Description

To lead and manage a team of control room operators, ensuring the consistent delivery of a high standard of service and performance in the operation and management of the strategic M25 road network.

• To support, direct the activities of primary and secondary response in coordinating the deployment of appropriate resources to successfully resolve incidents in compliance with company policy and contractual requirements.
• To accurately receive and disseminate information to optimise safety and maximise efficient response and resolution of incidents.
• To ensure that CCTV, tunnel, and bridge safety systems are monitored and that an appropriate response is taken to alarms.
• To ensure accurate recording of network occupancy through use of bespoke databases.
• To ensure that relevant colleagues and stakeholders are updated of critical incidents via escalation platforms.
• To comply with Connect Plus policies and procedures as detailed in operational plans and HR standards.
• To work to agreed business performance and quality standards.
• To build strong, effective working relationships with stakeholders and partners including real-time liaison with the HE Regional Operations Centers, NTIC and NILO.
• Receive and disseminate weather decisions in accordance with the Severe Weather Plan.

Essential Qualities and Experience

• Experience of working in an operational control room, in an emergency services or National Highways environment.

Desirable but not essential

• Experience of working in an environment involving the time‑critical deployment of resources.
• Experience of working in a performance‑driven environment.
• Excellent communication skills, both oral and written.
• Aptitude for effective problem solving.

We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.