Control Room Operator

Construction, Property and Engineering; Dartford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major highways management contractor is seeking an experienced Control Room Operator in Dartford. You will provide customer service support, manage incidents on the M25, and work in a control room environment with a shift pattern of 4 days on, 4 days off. Candidates should have driving capability and some customer service experience. The role offers £15.00 per hour with potential for permanent placement.

Qualifications

• You must be able to drive for this role as the office is located by the Dartford Crossing.
• Candidates should have some level of customer service experience.

Responsibilities

• Work in a team in a control room environment.
• Provide customer service support and alert emergency services.
• Log incident information and maintain a comprehensive timeline.
• Make arrangements for cleanup and repair as required.

Skills

Customer service experience

Ability to drive

Job description

Overview

Are you an experienced Control Room Operator? My client, a major highways management contractor, is looking for multiple Control Room Operators / Customer Service Agents to work with them on a long-term contract which could turn into a permanent role. This role is part of a 30-year framework with National Highways.

Responsibilities

• Work in a team in a control room environment with a mixture of busy and quiet shifts.
• Provide customer service support and alert the emergency services and highways maintenance operatives of incidents on the M25.
• Deploy resources, log all incident information, and maintain a comprehensive timeline.
• Make arrangements for cleanup and repair as required.

Details

The position is based in Dartford. The selected candidates will be working 48 hours a week on shift patterns of 4 days on, 4 days off (2 day shifts and 2 night shifts).

Offering: £15.00 per hour.

Requirements & Additional Information

• You must be able to drive for this role as the office is located by the Dartford Crossing, so you will need to drive to work.
• The selected candidate will also need to spend up to 2 weeks in the South Mimms training Centre.
• This is a freelance role and you will be paid weekly via Randstad as the agency.
• We are open to all candidates with some level of customer service experience, whether in similar control room roles, working in retail, supermarkets, as a delivery driver, or roles where you are used to being on the phone (e.g., emergency services).

Equality and eligibility: Randstad CPE values diversity and promotes equality. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.