Control Room Operator

AEG Europe; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment venue in Watford is seeking a Control Room Operator to ensure safety and security by monitoring alarms and CCTV. The ideal candidate has an SIA CCTV licence, strong communication skills, and experience in a control room setting. This position offers a flexible work schedule with 7-hour shifts and additional perks, including free shows and a welcoming company culture.

Benefits

Free show choice

Training and onboarding programme

Inclusive workplace environment

Qualifications

• Experience in a control room setting.
• Ability to maintain confidentiality and comply with regulations.
• Confident in picking up new systems quickly.

Responsibilities

• Monitor and respond to CCTV, alarms, and life safety systems.
• Operate control room systems according to SOPs.
• Liaise with venue management and emergency services.

Skills

SIA CCTV Licence

Customer service background

Strong communication skills

Calm under pressure

Tools

Microsoft Office

Job description

Are you looking for a flexible security role? Want to work for a company named in The Sunday Times Best Places to Work? Be the eyes and ears behind the scenes.

Are you calm under pressure, quick to react, and ready to help keep AEG Present's newest venue, Watford Colosseum, running safely and smoothly? As Control Room Operator you'll respond to alarms and monitor CCTV; coordinate with emergency services and support life safety systems.

You’ll be at the centre of it all, playing a vital role in the safety and security of our guests, staff, and venue.

What You’ll Be Doing

• Monitor and respond to CCTV, alarms, access control, and life safety systems
• Operate all control room systems in line with SOPs and emergency plans
• Liaise with Venue Management, Security, Contractors, Emergency Services, and other partners
• Ensure all communications are clear, professional, and timely
• Maintain confidentiality and comply with Data Protection, Human Rights, and Health & Safety regulations
• Support a positive team culture and assist with absence/surge cover as needed (12‑hour shifts, both days and nights)

What We’re Looking For

• SIA CCTV Licence with experience in a control room setting
• Background in customer service and a strong commitment to high standards of care
• Ability to stay calm, patient, and professional in high‑pressure situations
• Strong communication skills—radio, telephone, and written
• Confident using Microsoft Office and picking up new systems quickly

Join us in writing the next chapter of Watford Colosseum's story. If you're ready to make your mark in live entertainment and work at a venue that will host tomorrow's legendary performances, we want to hear from you.

Please read the job description below to see full details of the role.

We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.

Where

You’ll be based at the venue in Watford.

Hours of Work

7‑hour shifts (Evenings 17:00‑00:00). There may be extended hours if after parties' post event take place, or if shows start earlier in the day.

Rota’s will be sent a month in advance and you pick your availability.

So why apply?

Find out why our employees love working here: https://aegeurope.com/life-at-aeg/

AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

Our Commitment To Inclusion

We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.