Control Room Operator

Integrated Care System; Bristol; On-site; GBP 28,000 - 35,000; Full time

Job summary

Une opportunité passionnante pour devenir Control Room Operator au sein d'un environnement de soins de santé dynamique. Vous serez en charge de la surveillance des événements de sécurité et de la gestion des incidents, tout en supervisant une équipe dédiée. Les candidats doivent avoir une solide expérience en sécurité, de préférence avec des qualifications spécifiques telles que SIA. Des opportunités de progression et des avantages pour les heures antisociales sont offerts.

Benefits

Accès au régime de pension NHS

Améliorations pour les heures antisociales

Qualifications

• Minimum 2 ans d'expérience en sécurité.
• Expérience de supervision ou de leadership.
• Capacité à rester calme sous pression.

Responsibilities

• Surveiller CCTV pour événements de sécurité.
• Coordonner la réponse aux incidents sur les propriétés de l'établissement.
• Gérer les opérations quotidiennes de sécurité et de parking.

Skills

Supervision de l'équipe

Attention aux détails

Gestion des incidents

Service client

Education

SIA License (DS)

SIA CCTV License

Full UK Driving License

Tools

Systèmes CCTV

Logiciels de gestion d'incidents

Job description

Do you aim to deliver exceptional service within a high-performing team? Are you a pro-active team player who enjoys the variety that each day can bring? Join our Control Room Operators ensuring our staff, patients and visitors enjoy a safe environment and a positive experience on our sites.

Previous Control Room experience is vital as you will monitor CCTV for safety events, detection of suspicious behaviour and traffic management, conducting scheduled CCTV camera checks. Strong attention to detail and the ability to maintain concentration for sustained periods will be essential.

Enhanced supervisory and team management experience will support the smooth day-to-day running of the Security & Parking team and enable you to take the lead in coordinating the response to incidents proficiently and with composure.

You should display exceptional customer service skills with an excellent telephone manner whilst maintaining a high standard of professionalism and presentation. Remaining calm and professional under pressure during incidents, especially highly stressed and emotive events will be imperative.

Previous security and control room experience is essential.Previous applicants need not apply.

Benefits include enhancements for antisocial hours, access to the NHS pension scheme and a range of progression opportunities.

You must have:

• Experience of supervising and managing a team
• Experience with data protection

Main duties of the job

As a control room operator you will act as the central point of contact for the Security and Parking Officers with supervisory responsibility for the day-to-day service and deliverables.

As such you will:

• monitor CCTV for safety events, detection of suspicious behaviour, traffic management
• ID access control and carpark permit systems, creation and activation of staff ID passes and access cards
• take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour
• lead participation in the production of all scheduled NHS staff inductions
• enhance current security practices and processes
• work shifts across days, nights, and weekends.

About us

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Job responsibilities

For a full overview of the Job Description, please refer to the PDF Job Description attached as an additional document to this advert.

• Provide a pro-active, well presented, professional, uniformed security presence for North Bristol Trust.
• Take the lead in coordinating the response to incidents on Trust property including undertaking investigations into suspicious behaviours or criminal activities such as theft and anti-social behaviour.
• Monitor CCTV for safety events, detection of suspicious behaviour, traffic management.
• ID access control and carpark permit systems, creation and activation of staff ID passes and access cards.
• Supervising day-to-day Security & Parking operations, ensuring key deliverables are met and service delivery remains high.
• Accountable for directing and guiding the team to ensure high standards of operation are maintained. Ensuring that staff complete required duties every shift, all site-specific activities, and taskings as required.
• Planning all shift activity, assigning of equipment and duties, allocation of staff breaks.
• Manage and direct the teams response to all incidents and alarms.
• Acting as primary contact during incidents, alarms, and safety events until emergency services or senior management assume control.
• Monitoring of all site alarms and systems.
• Reviewing and securing of incident footage from body worn cameras. Providing feedback and learning points to staff, ensuring that improvements are made where needed.
• Completion of full, accurate, shift handovers on digital system to oncoming Operators.
• In the event of a serious incident, responsible for raising escalations on internal systems and ensuring escalation process is followed.
• Detect and investigate any criminality on Trust property including criminal damage and theft. Investigate and record security incidents in a fair, objective, and professional manner.
• Central point of contact for fire alarm activations, liaising with Trust Departments and Avon Fire and Rescue Service as appropriate, to minimise the risk to Trust property and those that maybe potentially affected during fire incidents.

Person Specification

Education/Training/Qualifications

• SIA License (DS)
• SIA CCTV License
• Full UK Driving License

Work Experience

• Minimum 2 years security experience
• Supervisory or Team Leader experience

Knowledge/Skills/Abilities

• IT literate and proficient in ICT
• Knowledge of PFI and Shared Spaces
• Performance Management of staff
• Knowledge of ACU Management, Door/Barrier Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.