Control Room Assistant

Mitie Group plc.; Reading; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facilities management company in Reading is seeking a Control Room Assistant to monitor and operate essential systems including CCTV, enhancing safety and security. The ideal candidate must possess a SIA CCTV licence and strong communication skills. Comprehensive training will be provided as part of the role. This position includes extensive employee benefits and opportunities for career progression.

Benefits

Virtual GP service

Financial wellbeing assistance

Flexible lifestyle benefits

Cycle-to-work scheme

Enhanced pension contributions

Qualifications

• Must have a SIA CCTV licence.
• Desirable SIA level 2 Door Supervisor licence.
• Five-year checkable history required for vetting.

Responsibilities

• Operate all systems within the Control Room.
• Manage CCTV cameras in accordance with data protection.
• Record and update daily activities for reports.
• Implement security procedures within the Control Room.
• Control radio traffic effectively.

Skills

Communication skills

Attention to detail

Ability to work under pressure

Job description

Become a vital part of the team that keeps The Oracle running smoothly and safely! The Control Room stands as the central communication hub and the critical nerve centre for the entire scheme. In this dynamic role, you will be at the forefront of monitoring essential systems that directly impact the day-to-day operational effectiveness of The Oracle, ensuring a seamless experience for everyone. Furthermore, you will play a crucial role in safeguarding the well-being of our valued customers, retailers, and staff through diligent and proactive monitoring of our comprehensive CCTV system. Your vigilance and quick thinking will be essential in maintaining a secure and thriving environment within The Oracle. As a Control Room Assistant, you will monitor and operate all site Life systems including CCTV cameras and the Skidata Car Park system to ensure that all procedures are adhered to and that all systems work to support the scheme 24 hours a day, 7 days a week, which in turn provides additional safety and security for all our customers.

Responsibilities

• Ability to operate all systems within the Control Room.
• Overall management of the CCTV cameras to operate in accordance with data protection requirements.
• Recording and updating the Duty Controller of daily activities to collate data for daily reports.
• Following and implementing all security aspects and procedures within the Control Room.
• Control of radio traffic to ensure effective use of the system.
• Stepping up to cover Control Room Shift Manager.

We are looking for a highly communicative and detail-oriented individual who can demonstrate the ability to work calmly and effectively under pressure. A methodical and logical approach to tasks is crucial, ensuring accuracy in all aspects of Control Room operations. This exciting position offers comprehensive training across all Control Room functions, providing a solid foundation for your success.

Qualifications

All applicants must have a SIA CCTV licence and a desirable SIA level 2 Door Supervisor licence. Appointment to this role is contingent upon successful completion of British Standards 7858 vetting (as mandated by the SIA), which requires a five-year checkable history and confirmation of your right to work in the UK.

Benefits

Since 1987, Mitie's 76,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we'll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days' holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at.