Contracts Support Assistant

Dunhillmedical; Sheffield; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Annual leave 38 days (including bank)

Flexible working

Hybrid working

Staff discounts

Job summary

The University of Sheffield is seeking a Contracts Support Officer to join the Research Contracts Team. The role focuses on providing administrative support, setting up standard and non-standard contract requests, maintaining records, and guiding colleagues through the process.

You will work closely with internal schools and external parties, ensuring timely progression of agreements, and contribute to continuous improvement of systems and processes while upholding high standards of customer

Qualifications

• 5 GCSEs at Grade C or above including Maths and English (or equivalent experience).
• Evidence of professional, effective and appropriate communication skills, both written and verbal, working with internal and external stakeholders
• Excellent customer service skills, with experience of responding efficiently and effectively to enquiries in different formats
• Evidence that you are a proactive, collaborative and supportive team member, but also able to work independently within an agreed framework
• Ability to work systematically with databases, spreadsheets and other IT systems
• Ability to work with budgets in contracts, make and check basic calculations
• Ability to develop and maintain professional and collaborative networks and working relationships.
• Evidence of excellent organisation and time management skills, with the ability to work under supervision to prioritise your workload and work accurately to tight deadlines
• Ability to consider and propose solutions to problems, working with line manager to agree course of action
• Experience of working with sensitive and confidential information in line with policies and procedures
• Practical experience of working with legal agreements in any working environment

Responsibilities

• Set up standard and non-standard contract requests, create and maintain database records.
• Collate information for inclusion in agreements, update file notes to monitor the progress of agreements and provide detailed information and guidance to colleagues.
• Keep administrative systems, processes and procedures under continuous review, ensuring a pragmatic approach and efficient service is delivered.
• Maintain a wide network of contacts and broad knowledge of the university to provide a signposting service.
• Amend standard agreements and administer variations to agreements, escalating where appropriate and liaising with colleagues across the university to resolve issues such as tax and insurance queries.
• Liaise with third parties and academic departments to ensure agreements are progressed in a timely manner.
• Prioritise and plan workload according to operational demands and to manage priorities whilst ensuring high levels of customer care are delivered.
• Oversee the approval and signature process, liaising with colleagues and signatories in Research Services, including application of electronic signatures and dissemination of documents.
• Coordinate multi-partner contracts, collating comments and signatures.
• Undertake training and development, where necessary, in areas relevant to main activities and responsibilities.
• Carry out other duties, commensurate with the grade and remit of the post

Skills

Communication skills

Customer service

Teamwork

Organization

Time management

Problem solving

Data handling

Education

GCSEs Maths & English (C or above)

Tools

Databases

Spreadsheets

IT systems

Job description

Work Arrangement: Full Time (Hybrid)

Contract Type: Permanent

Closing Date: 23/08/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more. Find out more about our benefits (opens in a new window) and join us to become part of something special.

Overview

RPI supports agreed University, Faculty and School priorities for research and innovation: income generation, research excellence, PGR experience, partnership development and knowledge exchange leading to income and/or impact and commercialisation of IP and student enterprise. Our focus is on delivering professional, value-add advice and support to our community of researchers and innovators. We are a well-connected team which understands the priorities of the organisation and our external stakeholders and customers and the external environment in which we operate. Team members collaborate, reflect, develop their skills and have a risk-appropriate mindset of continuous improvement to our processes, policy and approach.

The Research Contracts Team provides a specialised and comprehensive research contracting service. The team review, advise on, draft and negotiate all research related contracts for and on behalf of the University of Sheffield.

The primary focus of this role is to:

• Work collaboratively in a small team to provide effective administrative support to the wider Contracts team.
• Act as the first point of contact for enquiries from all Schools in the University, working proactively to respond in a timely and appropriate manner.
• Set up agreements using our in-house system and to triage/respond to new enquiries in a timely manner, whilst maintaining effective and efficient systems and processes.
• Work cooperatively as part of the broader administrative team, offering support across Research Operations when needed.

Main duties and responsibilities

• Set up standard and non-standard contract requests, create and maintain database records. Collate information for inclusion in agreements, update file notes to monitor the progress of agreements and provide detailed information and guidance to colleagues.
• Keep administrative systems, processes and procedures under continuous review, ensuring a pragmatic approach and efficient service is delivered.
• Maintain a wide network of contacts and broad knowledge of the university to provide a signposting service.
• Amend standard agreements and administer variations to agreements, escalating where appropriate and liaising with colleagues across the university to resolve issues such as tax and insurance queries.
• Liaise with third parties and academic departments to ensure agreements are progressed in a timely manner.
• Prioritise and plan workload according to operational demands and to manage priorities whilst ensuring high levels of customer care are delivered. Work flexibly and share work with colleagues in a small team to ensure seamless handover to cover part-time working and leave.
• Oversee the approval and signature process, liaising with colleagues and signatories in Research Services, including application of electronic signatures and dissemination of documents.
• Coordinate multi-partner contracts, collating comments and signatures.
• Undertake training and development, where necessary, in areas relevant to main activities and responsibilities.
• As a member of our Professional staff you will be expected to demonstrate a commitment to the professional behaviours set out in the Technical and Professional Shared Skills Framework
• Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and is respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Stage(s) assessed at

5 GCSEs at Grade C or above including Maths and English (or equivalent experience).

Application

Evidence of professional, effective and appropriate communication skills, both written and verbal, working with internal and external stakeholders

Application/Interview

Excellent customer service skills, with experience of responding efficiently and effectively to enquiries in different formats.

Application/Interview

Evidence that you are a proactive, collaborative and supportive team member, but also able to work independently within an agreed framework.

Application/Interview

Ability to work systematically with databases, spreadsheets and other IT systems

Application/Interview

Ability to work with budgets in contracts, make and check basic calculations

Application/Interview

Ability to develop and maintain professional and collaborative networks and working relationships.

Application/Interview

Evidence of excellent organisation and time management skills, with the ability to work under supervision to prioritise your workload and work accurately to tight deadlines.

Application/Interview

Ability to consider and propose solutions to problems, working with line manager to agree course of action

Application/Interview

Experience of working with sensitive and confidential information in line with policies and procedures

Application/interview

Practical experience of working with legal agreements in any working environment

Application/interview

Further Information

Grade

4

Work arrangement

Duration

Line manager

Contracts Support Officer

Direct reports

N/A

Our website

www.sheffield.ac.uk/rpi

For informal enquiries about this job contact Verity Clarke, Contracts Team Manager, on [e-mail]

Next steps in the recruitment process

It is anticipated that the selection process will take place week commencing 21 September 2026.

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision (opens in new window).

What we offer

• A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
• Flexible working opportunities, including hybrid working for some roles.
• A wide range of discounts and rewards on shopping, eating out and travel.
• A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
• Recognition Awards to reward staff who go above and beyond in their role.
• A range of generous family-friendly policies
• P aid time off for parenting and caring emergencies
• S upport for those going through the menopause
• P aid time off and support for fertility treatment
• A nd more

More details can be found on our benefits page: sheffield.ac.uk/jobs/benefits (opens in a new window).

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

DBS check will be needed for this role. More details on the checks can be found on the Government website: gov.uk/criminal-record-checks-apply-role (opens in a new window).

Possession of a criminal record is not an automatic bar to employment at the University of Sheffield. We recognise the value of steady employment in the rehabilitation process and examine each case in its own right. More information can be found on our Information for candidates page:- sheffield.ac.uk/jobs/candidates (opens in a new window).

Baseline personnel security standard This role requires the postholder to undertake a Government baseline personnel security standard (BPSS) check as a condition of employment.

Closing Date :23/08/2026

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision ) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

The University of Sheffield
Western Bank
Sheffield
S10 2TN
[phone]