Contracts & Service Manager

ENS Recruitment; East Hanningfield; On-site; GBP 26,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an experienced Contracts and Service Manager to oversee contracts and service functions. The role entails coordinating repairs, managing maintenance contracts, and ensuring high-quality customer service. Candidates should have a minimum of 5 years of administrative experience and be proficient in Microsoft Office and CRM systems. This opportunity offers a competitive salary of £26,000 - £30,000 and multiple benefits including 25 days holiday and ongoing training.

Benefits

Competitive salary

25 days holiday plus bank holidays

Company pension scheme

Free on-site parking

Ongoing training and career development opportunities

Qualifications

• Minimum 5 years of strong administrative experience in a similar office-based role.
• Proven experience in contracts administration or service coordination.
• Experience in a two-way radio, telecoms, or technology service company is advantageous.

Responsibilities

• Coordinate repairs and manage maintenance contracts.
• Track contract renewal quotations and service documentation.
• Provide excellent customer service through professional communication.
• Support the service and contracts team with administration tasks.

Skills

Strong administrative experience

Contracts administration

Excellent communication skills

Attention to detail

Proficient in Microsoft Office

Organized and proactive

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Our client are a long standing organisation in the communications sector. They are recruiting an experienced Contracts and Service Manager to join their busy team. The Contracts & Service Manager is a standalone role but you will be responsible for managing the contracts and service function of the business.

Monday to Friday. Salary £26-30k plus benefits

Key Responsibilities

• Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process.
• Manage and administer maintenance contracts, including renewals, amendments, and updates.
• Prepare, issue, and track contract renewal quotations and service documentation.
• Maintain accurate and up-to-date records in the CRM and service management systems.
• Provide excellent customer service — handling calls and emails professionally and promptly.
• Support the service and contracts team with general administration, scheduling, and documentation.
• Assist in preparing management reports and service performance data as required.
• Liaise with suppliers and internal departments to ensure efficient coordination of services.
• Ensure all customer interactions and contract activities are compliant with company policies and procedures.

Skills and Experience Required

• Minimum 5 years of strong administrative experience in a similar office-based role.
• Proven experience in contracts administration or service coordination — ideally within a technical, engineering, or communications environment.
• Excellent communication and customer service skills, with a confident telephone manner.
• Strong attention to detail and ability to manage multiple tasks and deadlines effectively.
• Competent in Microsoft Office (Word, Excel, Outlook) and CRM or service management systems.
• Highly organised, proactive, and able to work independently and as part of a team.
• Experience in a two-way radio, telecoms, or technology service company is advantageous.

Personal Attributes

• Professional, courteous, and customer-focused.
• Reliable and methodical with a strong sense of ownership and responsibility.
• Comfortable working in a fast-paced, service-driven environment.
• Team player with a positive, can-do attitude.

Benefits

• Competitive salary (based on experience)
• 25 days holiday plus bank holidays
• Company pension scheme
• Free on-site parking / hybrid options [if applicable]
• Ongoing training and career development opportunities

Salary range £26,000 - £30,000 per annum