Contracts Manager - Social Housing

18 Recruitment Limited; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading property services provider in London is seeking an experienced Contracts Manager to oversee responsive repairs and maintenance services. The role involves operational leadership, client relationship management, and ensuring service delivery meets contractual obligations. Candidates must have strong commercial acumen, excellent leadership skills, and relevant qualifications in construction or project management.

Qualifications

• Proven experience as a Contracts Manager or Senior Operational Lead in social housing or property maintenance.
• Strong commercial understanding and experience managing budgets and performance.
• In-depth knowledge of responsive repairs and compliance legislation.

Responsibilities

• Lead operational delivery of contracts.
• Manage a team of supervisors and operatives.
• Ensure compliance with KPIs and health & safety regulations.
• Control budgets and drive commercial performance.

Skills

Leadership and team management

Commercial acumen

Client-facing skills

Knowledge of health & safety legislation

Education

Qualifications in construction or project management

Tools

Microsoft Office

Contract management systems

Job description

We are working with a leading property services provider to recruit an experienced Contracts Manager to oversee the delivery of responsive repairs and maintenance services across a high-profile housing contract in London. This is a strategic leadership role responsible for operational performance, client relationship management, and commercial oversight. The successful candidate will ensure that service delivery meets contractual obligations, quality standards, and financial targets.

Key Responsibilities

• Lead the operational delivery of responsive repairs and maintenance contracts
• Manage and support a team of supervisors, operatives, and subcontractors
• Ensure compliance with contractual KPIs, SLAs, and health & safety regulations
• Monitor budgets, control costs, and drive commercial performance
• Build and maintain strong relationships with client representatives and stakeholders
• Oversee resource planning, scheduling, and workforce productivity
• Conduct regular audits, site inspections, and performance reviews
• Lead on continuous improvement initiatives and service innovation
• Prepare reports, forecasts, and attend client meetings as required

Candidate Requirements

• Proven experience as a Contracts Manager or Senior Operational Lead in social housing or property maintenance
• Strong commercial acumen with experience managing budgets and contract performance
• Excellent leadership and team management skills
• In-depth knowledge of responsive repairs, compliance, and health & safety legislation
• Strong client-facing and stakeholder engagement abilities
• Proficient in Microsoft Office and contract management systems
• Relevant qualifications in construction, building maintenance, or project management
• Full Clean UK driving licence

If you're a confident leader with a passion for service excellence and operational delivery, we'd love to hear from you