Contracts Manager(Facilities Management)

Professional Personnel Management Ltd; Tamworth; On-site; GBP 45,000 - 65,000; Full time

Job summary

A reputable building management company is seeking a Contracts Manager to oversee operations in the Midlands area. The successful candidate will ensure compliance with service standards, maintain strong client relationships, and drive performance across engineering and operational teams. This role requires experience in contract management, P&L accountability, and governance processes.

Qualifications

• Experience in contract management and operations.
• Ability to build relationships with clients and stakeholders.
• Strong understanding of governance and financial performance.

Responsibilities

• Ensure contractors perform to required service standards.
• Maintain statutory and company policy compliance.
• Oversee Engineering team and manage operational duties.
• Support new business sales and generate income.

Skills

Contract management

Client relationship building

Project governance

P&L accountability

Job description

Leading Building Services and FM company is seeking a Contracts Manager to cover the Midlands area.

We have an enviable reputation for the reliable delivery of cost and energy efficient building management, operational and technical solutions for businesses of all shapes and sizes - from retail parks to leisure complexes, educational establishments and commercial properties.

Responsibilities

• Ensure contractors and service partners are performing to the required standards of service and customer care in line with HFL's own value, culture and expectations.
• Ensure the strict application of governance and value for money processes for all works completed.
• Ensure the Engineering teams comply with all statutory, client and company policies and procedures relevant to the contract deliverables including all QSHE processes.
• Build the client relationship and be a point of escalation for any service performance issues or customer complaints.
• Making operational systems judgements and decisions based on good engineering practice and essential service requirements, to ensure continuity of service.
• Liaising with the site based maintenance staff, sub-contractors and other site based operational departments to ensuring good communications.
• Take the lead and ensure that there is a full and sufficient handover from the Commercial Team to Operations covering all aspects.
• Full P&L accountability for portfolio of sites.
• Attend any identified training required to maintain the existing safe working practices and environment.
• To promote and follow up on new business opportunities in line with the company growth plan.
• Contribute to and support new business sales and marketing campaigns related to the industry.
• Generate income through organic account growth to achieve or exceed agreed financial performance targets.
• To build and develop collaborative relationships with colleagues, key customers, contractors and stakeholders.
• Ensure best practice processes are in place and effectively followed by teams for all planned, reactive and minor works activities.
• Development of performance measurements and monthly reports through our CAFM system.
• Day to day management of the Engineering Team including on their daily operational and maintenance duties and responsibilities.
• To play an integral part in the Contract Renewal process to identify issues, replace poor performing subcontractors.
• To identify any undersold contracts and to address with the Commercial Team / Senior Management to agree a solution.

Please contact David on 0121 580 8950 at PPm Recruitment