Contracts Manager(Facilities Management)

PPM Recruitment; Stoke-on-Trent; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Contracts Manager to oversee Facilities Management operations across the Midlands. The role requires ensuring compliance with service standards, managing client relationships, and P&L accountability for a portfolio of sites. Ideal candidates will have strong communication skills and experience in facilities management.

Qualifications

• Experience in Facilities Management or relevant field.
• Strong communication and leadership skills.
• Ability to manage service performance and customer complaints.

Responsibilities

• Ensure contractors perform to required service standards.
• Manage client relationships and escalate service issues.
• Oversee Engineering team and compliance with policies.

Skills

Client relationship management

P&L accountability

Governance and compliance

Team management

Operational decision-making

Job description

Contracts Manager (Facilities Management)

Leading Building Services and FM company is seeking a Contracts Manager to cover the Midlands area.

Key Responsibilities

• Ensure contractors and service partners are performing to the required standards of service and customer care in line with HFL's own value, culture and expectations.
• Ensure the strict application of governance and value for money processes for all works completed.
• Ensure the Engineering teams comply with all statutory, client and company policies and procedures relevant to the contract deliverables including all QSHE processes.
• Build the client relationship and be a point of escalation for any service performance issues or customer complaints.
• Make operational systems judgements and decisions based on good engineering practice and essential service requirements, to ensure continuity of service.
• Liaise with the site‑based maintenance staff, sub‑contractors and other site‑based operational departments to ensure good communication.
• Take the lead and ensure a full and sufficient handover from the Commercial Team to Operations covering all aspects.
• Full P&L accountability for portfolio of sites.
• Attend any identified training required to maintain the existing safe working practices and environment.
• Promote and follow up on new business opportunities in line with the company growth plan.
• Contribute to and support new business sales and marketing campaigns related to the industry.
• Generate income through organic account growth to achieve or exceed agreed financial performance targets.
• Build and develop collaborative relationships with colleagues, key customers, contractors and stakeholders.
• Ensure best practice processes are in place and effectively followed by teams for all planned, reactive and minor works activities.
• Develop performance measurements and monthly reports through our CAFM system.
• Day‑to‑day management of the Engineering Team including their daily operational and maintenance duties and responsibilities.
• Play an integral part in the Contract Renewal process to identify issues, replace poor‑performing subcontractors.
• Identify any undersold contracts and address them with the Commercial Team / Senior Management to agree a solution.

Please contact David on (phone number removed) at PPm Recruitment.

Job Information

Job Title: Contracts Manager (Facilities Management)

Company: PPM Recruitment

Location: Stoke, Staffordshire

Sector: Construction

Contract: Permanent

Hours: Full Time