Contracts Manager

Fairford Associates; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading commercial cleaning company seeks a Contracts Manager to oversee site management for multiple customer locations in Guildford and surrounding areas. Responsibilities include managing a team of cleaning staff, conducting regular audits, and ensuring high standards of cleanliness and customer satisfaction. The ideal candidate is experienced in the cleaning industry, possesses strong personnel management skills, and has a hands-on approach to operational success. This role offers a competitive salary and opportunities for bonuses.

Benefits

Company vehicle

Mileage allowance

Commission opportunities

Qualifications

• Experience in the cleaning sector is essential.
• Experience managing a team is required.
• A valid UK driver's license is mandatory.

Responsibilities

• Manage site operations and staff for customer sites.
• Conduct regular site audits and maintain customer satisfaction.
• Recruit and train cleaning staff to ensure cleaning standards.

Skills

Personnel management

Business acumen

Excellent communication skills

Cleaning industry knowledge

Team management

Job description

Contracts Manager - Commercial Cleaning & FM Services, Guildford, Horsham & Dorking and Surrounding areas

Basic salary circa GBP28k Company vehicle/mileage allowance, commission opportunities, on target revenue bonus circa GBP2k.

Hours: 37.5 hours per week at times required to service customer sites

Why Join?

My client is a leading commercial cleaning company, committed to providing over 400 customers with an excellent cleaning service at a competitive price. Established in 1999, they provide a professional, fully comprehensive cleaning provision across Southern England in sectors that include schools, offices, medical and leisure facilities. Despite their fast growth, they still care about every customer, every contract and every member of staff. They pride themselves on their attention to detail and delivery of a thorough, reliable high-quality service.

The Opportunity

Reporting to an Operation Manager, you will be responsible for the site management and smooth running of around customer sites in and around Guildford, Horsham, Dorking and Surrounding areas. This will involve the ongoing management of approximately 40-60 part-time cleaning staff, the recruitment and training of new staff where required and carrying out regular quality audits with each customer. You will be responsible for ensuring the highest level of cleaning standards and customer and staff satisfaction is maintained through excellent customer service.

What You ll Be Doing

• Performing regular site audits with customers
• Maintaining regular customer contact and ensuring continuous customer satisfaction
• Ensuring highest standards of cleanliness are maintained at all customer sites
• Recruitment and management of cleaning staff
• Ensuring health and safety standards are maintained at all times
• Maintaining regular contact with site teams to ensure awareness of site-specific requirements
• Planning, facilitating and monitoring ongoing training for site operatives
• Providing feedback on performance and to take responsibility for managing issues that may arise
• Ensuring sufficient amounts of cleaning equipment, materials and consumables on site
• Ensuring customer sites are fully manned including absence and holiday cover
• Submitting fortnightly pay-sheets, other administration such as holiday forms and carry out payroll tasks
• Carrying out any other duties that are required as directed by the Operations Manager
• Attending regular meetings with the Operations Manager and Operations Director at their head office

About You

• Someone who has a "hands-on" attitude and has a balance of personnel management skills and business sense, in order to ensure operational success
• Pro-active, logical and forward thinking
• Flexible on working times
• Knowledgeable of the cleaning industry
• Someone with a strong desire to succeed and promote a high level of customer service
• Self-motivated
• Someone with excellent communication skills
• Able to take full responsibility for tasks
• Someone who manage teams in a supportive manner
• Have experience in the cleaning sector (essential)
• Have experience of managing a team
• A valid UK driver s license, satisfactory references and right to work in the UK