Contracts Manager

HCA Healthcare; Greater London; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Private healthcare

Pension contribution

Season ticket loan

Cycle to work

Group life assurance

Critical illness cover

Maternity/paternity pay

Employee discounts

Job summary

HCA UK is seeking a Contracts Manager to join the Commercial team in London. You will manage multi-£m PMI relationships, negotiate contracts, and embed updates while ensuring robust governance and reporting.

The role supports exceptional patient care and requires senior oversight of contract performance and data insights. Based in London, this full-time position offers a comprehensive benefits package and career progression within a leading private healthcare group.

Qualifications

• Experience of Contract Management within healthcare or private healthcare providers.
• Experience managing high value contracts from day-to-day admin to negotions/changes.
• Strong analytical, numeracy and modelling skills.
• Ability to identify risks, issues and opportunities and plan ahead to deliver solutions.
• Excellent written and verbal communication; able to influence stakeholders.

Responsibilities

• Lead day-to-day management of a portfolio of multi-£m PMI contracts within London.
• Negotiate and embed contracts; maintain contracts register and communicate changes.
• Ensure compliance and performance monitoring; fulfill reporting obligations.
• Coordinate day-to-day liaison on new procedures, prices, and facility recognition.
• Develop solutions to charging issues and embed them in payer agreements.
• Support engagement with PMIs and educate hospitals to resolve issues at source.
• Develop junior team members to deliver an effective, resilient service.

Skills

Contract management

Stakeholder management

Analytical skills

Negotiation

Data interpretation

Communication

Job description

Job Title: Contracts Manager
Location: London
Full time 37.5 hours per week
Permanent
Salary: Competitive with a range of exceptional benefits

We’re looking for a Contracts Manager to join our Commercial team based in London. Our Contracts Managers manage commercial contracts with high profile, high net worth private medical insurers (PMI) within HCA UK - £500m Plus. You will manage the day-to-day administration of multi-million-pound relationships, alongside negotiating and embedding new contracts. This supports us in the exceptional patient journey we are renowned for here at HCA UK.

As a Contracts Manager you’ll…

• Lead effective day to day management of a portfolio of multi-£m relationships within HCA’s £700m p.a.+ PMI business
• Negotiation and embedding of contracts, including update of contracts register and necessary communication to the business
• Compliance and performance monitoring including ensuring reporting obligations are fulfilled
• Day to day liaison (new procedures, prices, facility recognition etc.) and issue resolution
• Contribute to value-adding communication to the business in relation to contracts status, performance, issues, and opportunities
• Develop practical solutions to group-wide charging issues, taking practical steps to embed effectively within payer agreements
• Champion and facilitate effective engagement with PMIs, resolving issues as necessary
• Provide market and customer expertise to the business to ensure effective resolution of issues, where possible educating hospitals to resolve issues at source
• Manage and develop junior team members to support delivery of an effective, efficient sand resilient service to the business as required

Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other’s may think this is just a role in the commercial team, but to us, you’ll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.

What you’ll bring:

• Experience of Contract Management within a UK healthcare insurer or private healthcare provider.
• Experience of managing high value contracts from day-to-day administration to negations and changes
• Experience of negotiating high net worth contracts within healthcare.
• Robust analytical/numeracy/ modelling skills
• Forward thinking, with an ability to identify risks, issues and opportunities and plan ahead to develop and deliver effective solutions
• Demonstrable skills in the commissioning /running of data, with the ability to draw insights
• Ability to objectively deal with challenge and conflict situations and resolve effectively to optimize value
• Strong communication skills both written and verbal
• Demonstrable stakeholder relationship and management skill – able to influence
• Ability to evidence self-development within career to date

Why HCA UK?

Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression, as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees, we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Contracts Manager, you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals
• Private pension contribution which increases with length of service
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one
• Critical illness cover
• Enhanced Maternity and Paternity pay
• Corporate staff discount for all facilities including Maternity packages at The Portland
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you
• Discounts with over 800 major retailers

Diversity and Inclusion

Patients first. Colleagues always. That’s the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion, and respect for our patients and for each other. By working together with our colleagues we’re creating a truly inclusive environment, where individual differences are celebrated, and everyone can achieve their potential.

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That’s why we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.