Contracts Engineer (Customer Accounts Liaison)

Rotork; Bath; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company located in Bath is seeking a detail-driven Contracts Engineer to serve as the key link between customers and production teams. The ideal candidate will exhibit strong communication and interpersonal skills, thrive independently under pressure, and have a solid understanding of IT applications. Responsibilities include managing customer orders, ensuring accurate sales processing, and advocating for customer needs across departments. This role offers a chance to grow within a supportive, safety-focused culture.

Qualifications

• Calm under pressure and thrives independently.
• Sharp eye for detail and a customer-first mindset.
• Communicates clearly and works well across teams.

Responsibilities

• Be the main point of contact for customer orders.
• Ensure accurate sales order processing.
• Advocate for customer needs across departments.
• Provide timely updates and essential documentation.
• Support audits, continuous improvement, and team collaboration.

Skills

Communication skills

Interpersonal skills

IT skills – Microsoft Office

Organisational skills

Education

Good general education (numerate and literate)

Tools

Excel

Word

Outlook

Job description

Are you a detail-driven professional with a passion for customer service and operational excellence? Join us at Rotork and become the key link between our customers and our production teams.

Contracts Engineer Responsibilities

• Be the main point of contact for customer orders
• Ensure accurate sales order processing
• Advocate for customer needs across departments
• Provide timely updates and essential documentation
• Support audits, continuous improvement, and team collaboration

Candidates We’re Looking For

• Is calm under pressure and thrives independently
• Has a sharp eye for detail and a customer‑first mindset
• Communicates clearly and works well across teams

At Rotork you’ll be part of a supportive, safety‑focused culture where your work truly matters. If you’re ready to make an impact and grow your career, we’d love to hear from you.

Essential Qualifications

• Communication skills
• Interpersonal skills
• IT skills – Microsoft Office
• Organisational skills, able to prioritise
• Good general education (numerate and literate)

Desirable Qualifications

• Excel, Word, Outlook
• Negotiation skills
• Experience in a manufacturing / engineering environment
• Experience in a contractual environment
• Good technical mechanical and electrical knowledge

Rotork DNA and Behaviours

Our greatest achievements come from working together. By uniting around a shared purpose, supporting one another, and bringing our unique strengths, there’s nothing we can’t achieve. These DNA and behaviours guide us to deliver results safely and sustainably, drive accountability, and foster a growth mindset – staying agile and going further together.

By living our DNA and behaviours we collaborate for success across every area of our business, benefiting our customers and the world.

Remote Work: No

Employment Type: Full‑time

Vacancy: 1