Contracts & Database Administrator

Marlowe Fire & Security; Manchester; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading fire security company in Manchester seeks a Sales Administrator to provide essential support for new contract sales. Responsibilities include establishing processes, maintaining accurate records, and collaborating with internal teams to ensure excellent customer service. The ideal candidate is self-motivated, detail-oriented, and has experience with data manipulation. This role includes a competitive salary and comprehensive benefits package.

Benefits

Competitive salary

Pension plan

Life assurance cover

Paid annual leave

Employee recognition scheme

Mental health program

Clear progression pathways

On-site parking

Qualifications

• Proven ability to resolve customer inquiries effectively.
• Commitment to continuous learning and professional development.
• Consistently exhibits professionalism and adaptability.

Responsibilities

• Establish and implement the sales process for new contracts.
• Collaborate with National Account Managers to align with customer expectations.
• Maintain clear and accurate customer records.

Skills

Self‑motivated

Excellent administrative skills

Customer-focused

Analytical mindset

Strong organisational skills

Experience in data manipulation

Tools

Microsoft Excel

Job description

Play an essential role in providing an effective and professional service to all our Marlowe Fire & Security Customers, acting as a single point of contact for New Contract Sales. Providing excellent Customer Service as an administrative support for both internal & external customers. The role requires a proactive approach and excellent personal interaction to support the Administration Supervisor to ensure process adherence for new contract sales & mobilisation across multiple customer requirements in line with our Customer Charter.

Responsibilities

• Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor.
• Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts.
• Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines.
• Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services.
• Review, prioritise, and respond to customer enquiries promptly and professionally.
• Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs.
• Maintain clear, professional communication with both internal stakeholders and external customers.
• Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction.
• Liaise with internal customer service teams to address enquiries and provide accurate information to clients.
• Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements.
• Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation.
• Prepare and submit customer reports as required, ensuring accuracy and professionalism.
• Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards.

Our Business Units

• Alarm Communications
• Clymac
• FAFS Fire & Security
• Marlowe Kitchen Fire Suppression
• Morgan Fire Protection
• Marlowe Smoke Control
• Marlowe Fire & Security

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team… For this specific opportunity, we are looking for candidates who offer:

Candidate Profile

• Self‑motivated with a proactive approach to managing workload and delivering results.
• Capable of working independently, demonstrating a strong commitment to continuous learning and professional development.
• Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.
• Customer‑focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction.
• Analytical mindset with the ability to interpret and utilise data to support decision‑making.
• Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments.
• Experienced in data manipulation using Microsoft Excel and other relevant software tools.
• Possesses strong organisational skills with meticulous attention to detail.
• Adept at managing multiple priorities simultaneously through a structured and methodical approach.
• Experience working with customer portals and related digital platforms.

Diversity & Inclusion

At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we are here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Benefits

As one of the fastest‑growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long‑term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

• Competitive Basic Salary up to £25,000 per annum, commensurate with experience.
• Comprehensive Royal London Pension Plan to support your long‑term financial security.
• Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones.
• Paid Annual Leave including standard holidays at 22 days plus bank holidays.
• Extra Annual Leave with an additional day off for every full year of service, up to 25 days.
• Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.
• Dedicated Mental Health & Well‑being Program to support your overall health and resilience.
• Employee Recognition Scheme that values and rewards your contributions.
• Clear Development and Progression Pathways to help you grow and advance your career.
• Convenient, Free, Secure On‑site Parking for a stress‑free commute.