Contracts Coordinator

Reed; Sunderland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading charitable organisation in Sunderland is seeking a temporary administrative support role focusing on customer interactions and contractor delivery. The position requires excellent administrative skills, proficiency in Microsoft and housing management systems, and a customer-focused approach. Join us in making a positive impact on community living through effective service delivery.

Qualifications

• Proficiency in Microsoft packages and housing management systems.
• Experience in a social housing environment.
• Ability to handle customer interactions effectively.

Responsibilities

• Act as the primary point of contact for customers and contractors.
• Support Contract Managers with administration activities.
• Raise and close work orders within management systems.

Skills

Highly developed administration skills

Customer-focused approach

Excellent communication skills

Problem-solving abilities

Negotiation skills

Knowledge of procurement protocols

Tools

Microsoft packages

Housing Management Systems

Job description

Hourly Rate: £16.21 PAYE per hour

Location: Doxford Park

Working Hours: 36 hpw with flexible working (Monday to Thursday 8am – 4pm, Friday 8am – 2pm)

Job Type: Temporary (Up to 12 weeks with possible extension)

Join a leading charitable organisation dedicated to providing quality, affordable housing solutions. They are committed to enhancing community living and addressing the housing crisis by constructing new, modern homes.

Day-to-day of the role:

• Act as the primary point of contact for customers and contractors to agree appointments on assets and schedule visits.
• Support Contract Managers with key administrative activities for contractor delivery, focusing on specialist M&E works.
• Raise and close work orders within Housing Management systems.
• Ensure accurate updating of systems and databases with servicing and supporting information.
• Create and update reports and works schedules to enable Contract Managers to monitor programme delivery.

Required Skills & Qualifications:

• Highly developed administration skills with proficiency in all Microsoft packages and in-house systems.
• Customer-focused approach with experience handling customers and contractors.
• Background in a Social Housing environment.
• Experience using Housing Management Systems (ideally MRI Housing and Asset).
• Excellent communication and negotiation skills.
• Problem-solving abilities in sourcing external services and material solutions.
• Awareness and risk assessment of queries and escalation.
• Knowledge of procurement of goods and services and supplier chain protocols.

Join us in delivering outstanding service that makes a real impact. We are excited to hear from you and explore how you can contribute to our team's success.