Contracts and Service Manager

Office Angels; Chelmsford; On-site; GBP 27,000 - 32,000; Full time

Job summary

A recruitment agency based in Chelmsford seeks a Contracts and Service Manager to oversee the service department's operations. You will coordinate repairs, manage service contracts, and ensure customer interactions are professional. If you have strong administrative experience and a proficiency in CRM systems, this role could be your next step. The position offers benefits such as ample holiday leave, pension scheme, and ongoing training.

Benefits

20 days holiday plus bank holidays

Birthday off

Company pension scheme

Free on-site parking

Ongoing training

Qualifications

• Solid administrative experience in a similar office-based role.
• Proven ability to negotiate service contracts.
• Background in contracts administration or service coordination.

Responsibilities

• Coordinate repairs, including booking equipment and liaising with customers.
• Manage and administer maintenance contracts.
• Prepare and track contract renewal quotations.

Skills

Service coordination

Negotiating service contracts

Customer service

Microsoft Office proficiency

Attention to detail

Tools

CRM/service management systems

Job description

Contracts and Service Manager

£32,000 per annum

Chelmsford, Essex | Monday to Friday, 8am - 5pm

Are you an experienced administrator with a knack for service coordination and contract management? We're working with a well‑established client in Chelmsford who is looking to appoint a Contracts and Service Manager to oversee the smooth running of their busy service department.

This is a pivotal role where you'll be the go‑to person for customers needing equipment servicing and contract support. You'll ensure operations run seamlessly, delivering a professional and customer‑focused experience every step of the way.

Duties:

• Coordinate repairs, including booking equipment in, arranging collections/returns, and liaising with engineers and customers throughout the repair process.
• Manage and administer maintenance contracts, including renewals, amendments, and updates.
• Negotiate service contracts.
• Prepare, issue, and track contract renewal quotations and service documentation.
• Maintain accurate and up‑to‑date records in the CRM and service management systems.
• Provide excellent customer service, handling calls and emails professionally and promptly.
• Support the service and contracts team with general administration, scheduling and documentation.
• Assist in preparing management reports and service performance data as required.
• Liaise with suppliers and internal departments to ensure efficient coordination of services.
• Ensure all customer interactions and contract activities are compliant with company policies and procedures.

What We're Looking For:

• Solid administrative experience in a similar office‑based role.
• Proven ability to negotiate service contracts.
• Background in contracts administration or service coordination.
• Excellent communication skills and a confident, professional telephone manner.
• Strong attention to detail and ability to juggle multiple priorities.
• Proficiency in Microsoft Office and CRM/service management systems.
• Organised, proactive and comfortable working independently and collaboratively.

Personal Attributes:

• Professional and customer focused.
• Reliable, methodical and takes ownership of responsibilities.
• Thrives in a fast‑paced, service‑led environment.
• Positive team player with a can‑do attitude.

Benefits:

• 20 days holiday plus bank holidays & 3 additional days over Christmas
• Annual leave increases with length of service
• Birthday off – extra to your holiday entitlement
• Company pension scheme
• Free on‑site parking
• Ongoing training and career development

Equal Opportunities:

Office Angels is an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.