Contracts and Export Customer Support Administrator

Premier Work Support; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing firm in the United Kingdom is seeking a Contracts and Export Customer Support Administrator to join their contracts team. In this role, you will coordinate project orders, manage customer communications, and ensure smooth delivery and installation processes. The ideal candidate will have strong communication skills, experience in customer service or logistics, and proficiency in Microsoft applications. This is a permanent position with a friendly working environment and opportunities for development.

Benefits

Excellent benefits

Opportunities for development

Supportive working environment

Qualifications

• Proven experience in an administrative role.
• Fully IT literate with excellent communication skills.
• Experience in customer service, logistics, or contract administration is beneficial.

Responsibilities

• Write up quotations and support the Divisional Contract Director.
• Process and schedule UK and export orders.
• Liaise with customers and internal departments to maintain accurate delivery information.
• Handle customer queries and after-sales issues.
• Build delivery/installation plans and coordinate with installation teams.

Skills

Strong communication and organisational skills

Customer-focused with a problem-solving approach

Confident managing multiple workloads and deadlines

Tools

Microsoft applications

Social media

Job description

A great opportunity has arisen with a long established manufacturing company for a Contracts and Export Customer Support Administrator to join their friendly contracts team on a permanent basis.

In this role, you will support the sales, contracts and export functions by coordinating project orders, managing customer communication, and ensuring smooth delivery and installation processes.

Key Responsibilities

• Write up quotations and support the Divisional Contract Director.
• Process and schedule UK and export orders.
• Liaise with customers, hauliers, and internal departments to maintain accurate delivery information.
• Handle customer queries, after-sales issues, and provide ongoing project support.
• Arrange product samples/literature and maintain administrative records.
• Build delivery/installation plans and coordinate with installation teams.
• Participate in customer/site visits as required.

About You

• Strong communication and organisational skills.
• Confident managing multiple workloads and deadlines.
• Customer-focused with a problem-solving approach.
• Comfortable working across departments and maintaining accurate records.
• Experience in customer service, logistics, or contract administration is beneficial.

Additional Skills

• Fully conversant in all Microsoft applications and social media.

You will have proven experience of working in an administrative role, be fully IT literate and have excellent communication and customer service skills. Project Management experience is advantageous.

The working hours are Monday to Friday 08.30 to 17.00, with a one hour unpaid lunch break, 37.5 hours per week.

The company offers excellent benefits, a friendly and supportive working environment, opportunities for development within a well-established organization, and involvement in high-profile UK and export projects.