Contracts Administrator: Data-Driven Customer Champion

Energy Assets Group Holdings; Greater London; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Annual performance-based bonus

30 days holiday (increases to 35)

Job summary

Energy Assets Group Holdings in Greater London is seeking a Contracts Administrator to be a pivotal touchpoint for customers, handling inquiries by phone and email and ensuring smooth workflow across teams.

You will excel at problem-solving, manage high-volume data input, and maintain internal procedures to meet targets while upholding our values in a busy, customer-focused environment. This permanent role offers a clear career path in utilities.

Qualifications

• Prior experience in an inbound/outbound call environment.
• Familiarity with handling large volumes of data input.
• Robust communication via phone and email.
• Proficiency in problem-solving and taking responsibility for issue resolution.
• Impeccable attention to detail; pride in delivering quality service.
• Ability to manage work in a high-volume, high-pressure environment with conflicting priorities.
• Ability to identify and suggest improvements as appropriate.

Responsibilities

• Serve as a pivotal touchpoint for customers by phone and email.
• Facilitate efficient workflow across teams.
• Demonstrate initiative and follow internal procedures to complete work on time and meet targets.
• Handle unexpected issues with sound decision-making in the company’s best interests.
• Foster a positive working culture aligned with core values.

Skills

Communication

Data entry

Problem solving

Attention to detail

Phone support

Email support

Job description

Energy Assets Group Holdings in Greater London is seeking a Contracts Administrator to be a pivotal touchpoint for customers, handling inquiries by phone and email and ensuring smooth workflow across teams.

You will excel at problem-solving, manage high-volume data input, and maintain internal procedures to meet targets while upholding our values in a busy, customer-focused environment. This permanent role offers a clear career path in utilities.