Contracts Administrator

CC Cousins Ltd; Rochester; On-site; GBP 25,000; Full time

Job summary

A leading facilities maintenance provider in Rochester is seeking a Contracts Administrator to support the Contracts Manager. This full-time role includes managing client communications, tracking job statuses, and supporting the team with administrative tasks. Ideally, you have over a year of experience in an administrative capacity and strong communication skills. Salary is up to £25,500, with a focus on exceptional customer service.

Qualifications

• 1+ years experience within an administrative role.
• Ability to manage multiple tasks and communicate effectively with clients and engineers.
• Knowledge of the construction/facilities management industry is a plus.

Responsibilities

• Handle incoming phone queries from clients, engineers, and suppliers.
• Monitor and manage email inboxes.
• Track job statuses and review weekly.
• Generate Purchase orders for materials.
• Support the Contracts Manager in scheduling and coordination.

Skills

Strong communication skills

Problem resolution

Attention to detail

Teamwork

Flexibility in workflows

Tools

CRM Systems

Job description

Overview

Contracts Administrator (Planned/ Civils)

Salary up to £25,500

Hours: Full Time - 8am - 5pm (4pm finish every other Friday)

CC Cousins is a leading facilities maintenance provider to the commercial and retail sectors, delivering a 24/7 complete maintenance solution with a strong focus on exceptional customer service.

We are currently seeking a competent and proactive Contracts Administrator to provide vital support to the Contracts Manager. This varied role involves ensuring clients are kept updated, materials are ordered, engineers are briefed, and jobs are tracked and completed on our internal systems. The environment is fast paced. We are seeking an individual with 1+ years experience within an administrative role, who can manage multiple tasks, speak to clients and engineers on the phone, and use CRM Systems.

Responsibilities

• Handle incoming phone queries from clients, engineers, and suppliers.
• Monitor email inboxes, forward and reply to emails.
• Track job statuses (e.g. awaiting acceptance, on hold) and review weekly.
• Raise new job requests.
• Keep clients updated throughout the job process, including completion updates and next steps.
• Support the Contracts Manager with scheduling work for engineers and coordinating with clients.
• Update client portals and systems after work is completed, including responding to any follow-up queries.
• Generate Purchase orders for material orders.
• Maintain daily logs and reports.
• Send attendance confirmations to clients and calendar reminders to staff.
• Ensure health and safety procedures are followed, including the use of RAMS for all high-risk or quoted works.
• Additional duties will also be required from time to time to support any additional needs of the team or the business.

Qualifications and Desirable Skills

• 1+ years experience within an administrative role (experience in the industry and/or purchasing/trade counter is ideal).
• Strong communication skills.
• A confident ability to resolve problems.
• Excellent typing with attention to detail.
• Able to work as part of a team or alone when required.
• Ability to flex between work flows dependent on business demand.
• A knowledge of the construction/facilities management industry.
• Previous experience in a trade environment.