Contracts Administrator

Epiq Company; Greater London; Hybrid; GBP 32,000 - 42,000; Part time

Job summary

Epiq is seeking a Resourcing & Scheduling Coordinator to optimize resource allocation and scheduling across departments. This 30-hour-per-week role focuses on efficient operations, strong customer relationships, and data-driven decision making.

You will prepare invoices, monitor workforce utilization, provide supervisory guidance, and help with talent planning while ensuring QoS compliance. Requires a high school diploma; remote UK work; 2 years in resourcing or scheduling preferred.

Qualifications

• Education: Required: High school diploma or equivalent.
• Preferred: Associate or bachelor’s degree in a related field.
• Experience: Minimum 2 years in resourcing or scheduling; related fields acceptable.
• Certifications: None required; preferred in resourcing or scheduling.
• Physical: Fast-paced environment; UK work authorization and residency required.

Responsibilities

• Coordinate resource allocation and scheduling for efficient operations.
• Manage customer relationships, addressing inquiries and resolving issues.
• Analyze data to identify trends and inform resource decisions.
• Prepare and manage invoices with accuracy and timeliness.
• Monitor workforce utilization to improve efficiency and productivity.
• Provide supervisory management to ensure team performance.
• Implement talent planning strategies to ensure skilled resources are available.
• Ensure QoS standards and improve service quality.
• Resolve problems related to resource allocation and scheduling promptly.

Skills

Communication

Critical Thinking

CRM

Customer Satisfaction

Customer Service

Data Analysis

Invoices

Organizational Skills

Problem Solving

Quality of Service

Supervisory Management

Talent Planning

Workforce Optimization

Education

High School Diploma

Associate or Bachelor's Degree

Job description

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

The Resourcing & Scheduling Coordinator is responsible for managing and optimizing the allocation of resources and scheduling to ensure efficient operations. This role involves coordinating with various departments, managing customer relationships, and ensuring high levels of customer satisfaction. This role is for 30 hours per week.

Essential Job Responsibilities

• Coordinate the allocation of resources and scheduling to ensure efficient operations and optimal use of resources.
• Manage customer relationships, addressing inquiries and resolving issues to ensure high levels of customer satisfaction.
• Analyze data to identify trends and make informed decisions regarding resource allocation and scheduling.
• Prepare and manage invoices, ensuring accuracy and timely processing.
• Monitor and optimize workforce utilization to improve efficiency and productivity.
• Provide supervisory management to ensure team performance and adherence to organizational standards.
• Implement talent planning strategies to ensure the availability of skilled resources.
• Ensure compliance with quality of service (QoS) standards and implement strategies to improve service quality.
• Solve problems related to resource allocation and scheduling, ensuring timely resolution and minimal disruption to operations.

Qualifications & Requirements

• Education: Required: High school diploma or equivalent. Preferred: Associate or bachelor’s degree in a related field.
• Experience: Required: Minimum of 2 years of experience in resourcing and scheduling or a related field. Preferred: Experience in a similar role within the same industry.
• Skills: Communication Critical Thinking Customer Relationship Management (CRM) Customer Satisfaction Customer Service Data Analysis Invoices Outstanding Organizational Abilities Problem Solving Quality of Service (QoS) Supervisory Management Talent Planning Workforce Optimization
• Certifications: Required: None. Preferred: Certification in resourcing and scheduling or a related field.
• Physical Requirements: Ability to work in a fast-paced environment with tight deadlines. Ability to handle confidential information with discretion. The successful individual must be authorized to work in the United Kingdom for any employer and must all be a current resident in the United Kingdom.

#LI-JM1 #LI-Remote

Your specific salary will be determined based on several factors: Location-based market rate for the role Your abilities in relation to the job specification Performance during screening and interview Pay parity with the wider team in the considered location Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Epiq Leadership Compass Fosters Relationships & Collaboration

Build trust-based partnerships Nurture long-term relationships Remove collaboration barriers Celebrate cross-team success Engages & Influences Inspires action and alignment through clear communication, purposeful influence, and a compelling vision. Use storytelling to build buy-in Align communication with organizational goals Guild alignment through strong engagement Maximizes Performance Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals. Use data to identify improvement opportunities Make informed decisions Align team goals with boarder strategy Empower teams to manage their own goals Translate vision into clear priorities Prepare for disruptions with strong change management Achieves Operational Success Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution. Improve workflows for team efficiency Use clear documentation and expectations Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities.

If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

Epiq is a leading global provider of integrated technology and services for the legal profession, including eDiscovery, managed services, bankruptcy, class action and mass tort administration, federal regulatory actions and data breach responses. Our innovative solutions are designed to streamline the administration of litigation, investigations, financial transactions, regulatory compliance and other legal matters. Epiq’s subject‑matter experts bring clarity to complexity, create efficiency through expertise and deliver confidence to our clients around the world. We strive for a cohesive, collaborative environment that focuses on group achievement. With over 8000 associates worldwide, Epiq operates in 19 countries and over 80 global locations.